Discoverflow | Dominica | FAQ | Page 6 | faq

Flow Rewards is a Loyalty points program which allows customers to earn and redeem points based on their monthly spend. The objective of the program is to build loyalty and provide more benefits to our valued customers.

Pending Points : These are points earned on current bill and are held in pending state until bill is paid on time and in full. These points cannot be redeemed. Once bill is paid in full and on time, these points move from pending to awarded, at this stage customer may redeem these points.

• Expired Points : Points expire for three(3) reasons:
  1. if bill is paid after due date [i.e. those points held in pending expire]
  2. if account is ceased/terminated
  3. if expiry period has elapsed- Flow reward points have a time value/period of 18 months after they are awarded.
• Redeemed Points: Customer has redeemed their points either at a store or online for American Airline miles.

You would earn points on the amount listed as Sub Total or Subtotal on your bill statement, which is your total spend for the billing period less any applicable discounts. This would not include any previous outstanding charges listed on your bill.

When using points to purchase Flow merchandize mobile handsets or accessories each Loyalty Point is valued $0.50 (local currency). When using points to purchase American Airlines miles, you will require 5 points to purchase 1 AA mile.

N.B: American Advantage miles must be purchased in multiples of 5.

Points are earned at the account level, where an account has multiple service numbers, you will earn Loyalty Points for the Account i.e. 1 Loyalty Point for every $25 (local currency) billed to the account. Points are awarded/calculated on your total spend/charges after discounts and before taxes.

Yes, once the name on the accounts is the same you are allowed to merge your reward points to make a purchase.

N.B: Flow recommends that you merge/consolidate your landline & mobile bill which is more efficient and convenient.

No, currently, this facility is unavailable and points earned on an account must be used by that account holder. In other words, you cannot share and/or transfer points to a friend or family member at this time.

Flow's billing systems will instantaneously be updated and points redeemed decremented from your loyalty points balance.

Flow recognizes that this occurs sometimes; as such we will recognize the actual date of payment. Of importance our systems accommodate two dates

1. The payment date i.e. actual date of payment
2. the posting date i.e. date file was transferred from an external agent to Flow.

This date is printed on your bill and is the date your bill amount becomes payable and overdue. This is located on page 1 of your bill.