Discoverflow | Dominica | FAQ | Page 2 | faq

Porting is the term used by the operators (or service provider) to describe the process which moves your number from one operator to another.

You will be able to use the ECTEL MNP service from the Monday June 03, 2019. The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).

No, a number may only be ported within each ECTEL country.

No, mobile numbers can only be ported to other mobile service providers.

• There are no charges for you to port your number. All porting (or switching) charges are met by the service providers.
• But your current provider may charge for unlocking your handset once you have ported your number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.

The NTRC and ECTEL has published information on number portability on their websites at Mobile Number Portability. For more information you may also contact the local NTRC email ntrc_slu@candw.lc or telephone NTRC at +1 758 458 2035/452 6871 or ECTEL’s Facebook page, www.facebook.com/ectel/ email mnp@ectel.int or telephone ECTEL at +1 758 458 1701.

• Any post-paid mobile/ cellular customer whose number has not been barred or suspended from making outgoing calls, and also provided you have no more than one bill that has not been paid by the due payment date and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.
• Any pre-paid mobile/ cellular customer whose number has not been barred or suspended from making outgoing calls

• If your number has been barred or suspended from making outgoing calls for non-payment or any other reason the port will be refused by your current operator. The operator you wish to move your service to will conduct usual credit checks and may require the payment of an appropriate deposit before providing service or, in some circumstances may refuse to provide service to you.
• If you have no more than one bill that has not been paid by the due payment date and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.

Provided that your number has not been barred or restricted from making outgoing calls, you are eligible for porting. You will still remain liable to pay any outstanding balance due to your current provider.

1. Go to the retail shop or authorised dealer of your chosen new service provider to request a new telephone service, and tell them that you would like to keep your number. (Please note that porting can only be undertaken by visiting the retail shop or authorised dealer of your chosen new service provider and is not available by telephone or online).

2. The staff will ask you to complete an application form together with a “Porting Request Form”.

3. You will be asked to provide:
• Proof of identity, either a passport or driving licence.
• If you have Post-Paid Account, a copy of a recent mobile/ cellular bill from your current service provider. The name on the recent bill must match the name on the corresponding photographic identity document used to authorise the porting request. In the case of business accounts, proof of authorisation to deal with the account by the person submitting the request must be given.

4. You will be asked to send a text from your phone to the special porting number 77678.

5. You will receive text confirming that your request has been received.

6. Provided your number is not barred or suspended due to non-payment or any other reason, your order will be processed and you will be informed of its progress by text.

7. Your order will be processed and you will be informed of its progress by text.

8. Under normal circumstances your porting will be completed within one working day after you complete your request. At that time your number is moved to your new service provider, you will receive a text message asking you to change to your new provider’s SIM card and your previous provider’s SIM card will stop working. During busy periods the port may take longer to complete.

9. When this happens, put the new SIM card provided by your new service provider into the phone you wish to use. If you are unsure how to do this, you can go into the retail store or authorised dealer of your new service provider and they will be able to help. Your service will only be briefly interrupted for the time it takes to insert the new SIM card from your new service provider and power up your phone.

10. The process is complete.