Discoverflow | Dominica | FAQ | faq

Dear Valued Customer,

As 2018 draws to an end, we wanted to take the opportunity to highlight some of the enhancements made to our TV service and give you a sneak peek of what’s yet to come:

  1. We launched our new Flow EVO service to bring you a simple & user-friendly interface along with our refreshed Flow on Demand menu making it easier for you to find the shows and movies you want when you want.
  2. We introduced a new Replay TV feature that allows you to catchup on TV shows which were shown within the last 24 hours on select channels.
  3. We added more channels to our Flow to Go product, which now has over 100 live channels for you to stream on your Smartphone, Tablet or PC – Download the app for FREE to start watching channels such as Nickelodeon, BET, Cartoon Network, Discovery Kids, Flow Sports 1&2, GSN & HGTV

We are also adding 2 new channels to our Flow EVO lineup. As of December 1st 2018, you will have access to Discovery World HD & Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package or higher however, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1st 2018 – February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a Flow EVO package will not have access to these two channels.

In the coming weeks, we’ll be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.

We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:

Flow Sports (Home of the Premier League)

Premier League, UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)

ESPN Caribbean:

College Football & Basketball, NBA, NFL

As always, we’re working hard every day to bring the best in entertainment to every part of your life.

Thank you for being a valued Flow customer!

Sincerely,

Your Flow Team

Restrictions apply. Not all features are available in all areas. Visit www.discoverFlow.co for more information.

Dear Valued Customer and Partners,

At Flow/C&W Business we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.

Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.

Health and safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. We have taken now additional actions:

  • We have increased our store and office cleaning to 3x times a day.
  • We are frequently cleaning doors, counters and other high frequency touch areas.
  • We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes.
  • And we are following all Government (Ministry of Health) and World Health Organization guidelines as they evolve.

Customer Service & Stores:

We have many remote services solutions ready for you allowing you to work from home and avoid crowded areas.

Our customer call service team is there for you to help and we will be there for you 24/7 so you can:

Our stores will remain open, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://www.discoverflow.co/dominica or via our social media platforms.

Importantly, we ask you to pay your bills in our kiosk as we will only be accepting check payments in the cashiers for your own safety.

Of notice: Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.

Keeping our network up

We have the biggest coverage and the highest capacity mobile network in the country, and we are rolling out best in class fixed network technology across Dominica.

Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.

  • We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
  • We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.

We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.

For more information visit masmovilpanama.com/coronavirus or minsa.gob.pa/

We are by your side, keeping you connected.

Message from Jeffrey Baptiste

General Manager

Dear Valued Customers and Partners,

As we join the rest of the nation, and indeed the world, in learning more about the novel coronavirus (COVID-19), we continue to monitor the developments while being guided by the Ministry of Health, Wellness & New Health Investment and the World Health Organization (WHO).

The safety of our employees, their families, our customers, and the communities where we operate is our primary concern.

Given the nature of COVID-19 and the urgent need to reduce the spread of the virus, we are very mindful of our responsibility to keep Dominica connected as working norms change and schools close. We have already activated our Local Crisis Management Team and, with the support of our parent company, are focused on and committed to doing everything in our power to keep you online during this unprecedented period.

We also want to assure you that several measures, as recommended by the Ministry Of Health are being taken to safeguard your well-being. Among these are:

  • Increased frequency of cleaning across all company facilities and additional cleaning supplies placed in all offices and stores
  • Placement of hand sanitizers at all entry and contact points in our stores including our kiosks, cashier counters and customer service points
  • Daily sanitizing of our retail stores

We encourage you to use our easy and convenient online channels, where possible:

We encourage you to be guided by the updates from the Ministry of Health, Wellness and New Health Investment and take all the necessary steps to protect yourself and loved ones. Remember, proper personal hygiene is key to protecting ourselves and we must do all we can to prevent the spread of the virus.

This is a defining time for our country. Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.

We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health, Wellness & New Health Investment and keep you updated. Keep safe!

If you suspect that you have had exposure to COVID-19 and are displaying symptoms, please self-isolate immediately and contact the Ministry of Health & Wellness for further instructions.

COVID-19 Contact Information:

1-800-219
767-448-2151
767-448-2153
767-448-2156

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