| Flow

There are three different prices dependant on when you call.

• Daytime: 6am - 8pm Monday to Friday

• Evening: 8pm - 6am Monday to Friday

• Weekend: Friday 8pm - Monday 6am

Here’s a list of remote control basics.

Power

Turn on your TV Press the TV button
Turn on your set top box Press the CBL button
Turn on your VCR Press the VCR button

Audio

Set up your audio Press the MENU button until the Settings Menu appears. Press the downward triangle to highlight Audio Preference and SELECT/OK to display options. Highlight and adjust each option to your liking. For help with options, press MENU.
Adjust the volume Press the +VOL- button

Changing channels

Channel surf Press the +CH- button
Select a specific channel Use the number buttons to enter a channel number
Select the previous channel Press the LAST button
Surf Favourites First, make a list of your favourite channels in the Settings Menu. Then, while viewing your TV, press the FAV button to surf from one channel to the next.

Please note: you may have to program your remote control buttons before being able to use them.

To view Parentally Controlled channels, follow these steps:

Press the menu key on your STB or Remote Control and use the CHAN keys to scroll

ENTER #2 Parental Control

Enter Password

Press CHAN keys to highlight the channel(s) you want to remove from the parental control; press SELECT

Press ENTER

Take off and then put on STB to deactivate Parental Controls

These channels are now free for viewing by all. Don’t forget when you are through viewing to reset the channels you want blocked.

To set your Parental Controls, follow the steps below:

Once you have selected your password, you can now place channels under Parental Control.

Press the menu key on your STB or Remote Control and use the CHAN keys to scroll

ENTER #2 Parental Control

Type in your password; Then press ENTER

ENTER #1 Parental Control Guide

Use the CHAN keys to highlight the channel(s) you want to block

Press SELECT after each channel you choose to block

Repeat this process for as many channels as you would like to place under parental control

Press ENTER

Take off and then put on STB to activate the Parental Control

You have successfully blocked the channels you want under Parental Control.

 

To set your Parental Controls password, follow the steps below:

Press the menu key on your STB or Remote Control and use the CHAN keys to scroll.

ENTER #7 Control Panel

ENTER #4 Set Password

ENTER # 1Parental Control

Enter your 4 digit password using the numbers 0-9; then press ENTER

Enter your 4 digit password again for verification; and press ENTER once more

Your password is now set

Your remote control is simple to program, easy to use, and can operate up to five devices, including cable set top terminals, televisions, VCRs, DVDs and audio for CD players. Before you can use your remote control, it must be programmed (set up) to operate the above devices.

Before you get started

Some of the special features and buttons on your remote control are as follows:

Memory Guard®

Eliminates reprogramming after battery changes.

Time Out

Shuts remote off if any button is pressed and held for 45 seconds. This extends battery life in the event the remote becomes lodged under or between heavy objects.

Reset

Lets you reset your remote to its original default settings. To do this press, the CABLE and OK button together and hold both buttons down until the CABLE button lights up. Then press MENU, then MENU again. The CABLE button will blink and go out.

Install two new AAA alkaline batteries as indicated by the diagram in the battery compartment. When the batteries become low and need to be replaced, the [SAT], [TV], [VCR], [DVD], [AUDIO] buttons will not illuminate normally or at all during use. When this happens, replace the existing batteries with two (2) new AAA alkaline batteries. Your remote control has Memory Guard which eliminates the need for reprogramming after battery changes.

It’s also pre-programmed to operate Motorola DCT digital set top terminals. If, for some reason, you need to set your remote to operate your set top box, follow the instructions below:

1. Press (OK/SEL), then press (MUTE) together until the power/mode buttons illuminate in slow rotation (i.e CABLE>TV>VCR>DVD>AUDIO>CABLE)

2.The three digit code for the Motorola DCT is 001, enter this into the keypad of the remote control. The cable set top terminal will turn off.

3. Then, press (OK/SEL) to lock in the code. The POWER button will blink 3 times and go out

Programming TV, VCR, DVD, and/or audio devices

Code Entry Programming

1.Turn off all the electronic devices (TV, VCR, DVD, AUDIO) you want to program the remote to operate

2. Press (OK/SEL) then (MUTE) together until the power/mode buttons illuminate in slow rotation (i.e. CABLE>TV>VCR>DVD>AUDIO>CABLE)

3. To program your TV, locate the three digit code for your brand in the TV Setup Code list (see list) and enter it on the keypad of the remote control. Entry of the correct code will cause your TV to turn off. If multiple codes are listed for your brand you may have to enter different codes until your TV turns off.

4. As soon as you have entered a 3 digit code that turns your TV off, press MUTE

5. If the TV turns back on, press (OK/SEL) to lock in the code. The power/mode buttons will blink 3 times and go out.

ii. Or if the TV does not turn back on, enter a different 3 digit setup code until your TV turns back on. Then press (OK/SEL) to lock in the code. The power/mode buttons will blink three times and go out

4. To program your VCR or DVD, refer to the VCR or DVD Setup Code lists and repeat the second and third steps above.

It’s important to note that the volume on your television should be turned to the mid-way level manually or by using the television remote control. Volume adjustments thereafter should be done using the volume control on your STB only. If the volume on your television set is too high it will create a buzzing sound.

Follow the steps below to help safeguard against damage during a hurricane:

  1. Unplug your television from the electrical outlet on the wall
  2. Cover your television in plastic and if necessary place it in a secure area in your home
  3. Unplug your SET TOP BOX from the electrical outlet on the wall
  4. Use the excess cable from the outlet on the wall and wrap it around the SET TOP BOX
  5. Place your SET TOP BOX, excess cable and remote control in a plastic bag, doubling it for extra security
  6. Secure your box against the wall until the passage of the storm

To use your set top box, follow the instructions below:

Ensure that your television is stationed on channel 3 or the video input at all times.

Turning Your Television Set On and Off:

  1. Turn ON the power for your television set
  2. Turn ON your Set Top Box using the power key on your Set Top Box (STB) or Remote Control
  3. To turn OFF your STB, simply press the power button on your STB or Remote Control

Channel Selection:

Channels can be selected from using the CHAN "UP" and "DOWN" arrow keys on your STB or Remote Control (remote controls vary).

Volume Control:

When you press the VOL < > keys on your STB or Remote Control the VOLUME bar displays on your screen and you can increase or decrease the volume to suit your comfort level.

 

If your modem becomes damaged due to your own negligence, you’ll be charged $345.00 (VAT incl.) for a replacement.

The modem is not a router so there’s no configuration page available. The modem’s sole purpose is to issue IP addresses, so no other configuration is possible.

No. Any device connected to the modem receives public IP addresses, so if you need protection, you’ll have to install a software firewall to your PCs or buy a hardware firewall and attach it directly to your modem.

 

Once you’ve set up and configured your email program, you can access your emails in two ways: using the web interface (by entering mail.flowgrenada.com/webmail in the address bar of your browser), or by using a mail client such as Mac Mail, Microsoft Outlook or Outlook Express.

To configure your email program, use the following settings:

  • Username: as specified by the Flow login page + @flowgrenada.com (e.g. jdoe@flowgrenada.com)
  • Password: as specified by you, the user when it was changed
  • Incoming Mail Server: mail.flowgrenada.com
  • Outgoing Mail Server: mail.flowgrenada.com
  • SMTP Authentication must be turned on using the same username and password

How do I configure Outlook Express?

To configure Outlook Express, follow the steps below.

  1. Click the Start button
  2. Click All Programs
  3. Open Outlook Express
  4. Select Tools in the menu bar
  5. Select Accounts
  6. Click on the Mail Tab
  7. Click on Add
  8. Click the Mail option
  9. At the Item ‘Display Name:’ type your name as you would like it to appear when sending emails
  10. Click Next to Continue
  11. At the item Email-Address type your flow Grenada email address in lowercase (e.g. jdoe@flowgrenada.com)
  12. At the item Incoming Mail Server type, in lowercase, mail.flowgrenada.com
  13. At the item Outgoing Mail Server type, in lowercase, mail.flowgrenada.com
  14. Click the Next button
  15. At the item Account Name: enter your Flow Email address (e.g. jdoe@flowgrenada.com)
  16. At the item Password: enter your password, as specified by you, the user when it was changed
  17. Click the Next button
  18. Click the Finish button
  19. Click on the item ‘mail.flowgrenada.com’ then click the Properties button
  20. Click on the Servers tab
  21. Click on the check box for My Server requires authentication to make sure it is ticked
  22. Click the OK button
  23. Click on the Close button Outlook Express will now download your email whenever you are online.

To configure your email program, use the following settings:

  • Username: as specified by the Flow login page + @flowgrenada.com (e.g. jdoe@flowgrenada.com)
  • Password: as specified by you, the user when it was changed
  • Incoming Mail Server: mail.flowgrenada.com
  • Outgoing Mail Server: mail.flowgrenada.com
  • SMTP Authentication must be turned on using the same username and password

With Flow internet, you can use email programs like Mac Mail, Microsoft Outlook, Microsoft Outlook Express, Mozilla Thunderbird or any other one that supports POP3 protocol. When configured correctly, your new mail will automatically download as the Flow mail server receives it.

Yes. You can share a single Flow internet connection between two or more computers. You’ll need a router that all the computers can communicate with, either wirelessly or wired (with network cabling).

No. You won’t need a special computer, but you computer or router will need an RJ45 Ethernet port (known as a network interface) so it can connect to the Flow cable modem.

 

Yes. Our cable modems come with batteries that will provide up to four hours of life after an electrical outage.

Install anti-virus - Viruses are everywhere so install anti-virus software which will constantly update and protect your computer.

Monitor your kids' internet use - Keep your computer somewhere where you can see what your kids are doing. Make sure you have Parental Control software and learn more about the risks to kids.

Use spam controls - Make sure you have spam controls on your email.

Use a firewall - Broadband connections allow others to come and take over your computer if you don't use a firewall.

Be suspicious of scams - Many scams circulate over the internet and are often a way of getting you to hand over your personal details and take your money.

Don't download files or emails - Be suspicious of all emails or downloads that people send you unless you know where they are from and they look genuine.

Keep your computer in good shape - Ensure your software is up to date, back up your data and upgrade your computer periodically.

Block Spyware - Spyware (also known as Adware or Malware) can infect your system monitoring what you do. You should install and use an anti-Spyware programme to clean this up regularly.

Don't give out your personal information - 'Phishing' is a new internet phenomenon where a site or service pretends to be an established legitimate business in order to con people into giving away their private information.

Use Common Sense - General vigilance is your best weapon. Risks are out there, so only trust people and sites you know.

Can I order Flow internet service without ordering or having Flow TV services?

Yes. You can order Flow’s broadband Internet service without ordering Flow’s Cable TV service. You’ll just need to pay the installation fee.

Do I need a telephone line for Flow’s internet service?

No, you don’t need a telephone line for Flow’s internet service. We’ll install a cable modem and that’s all you need for our blazing fast internet service.

Can I switch the computers or devices connected to Flow’s cable modem to surf the internet?

Yes. You can switch your computer or router, but you must press the reset button on back of the modem before your new device can connect to the internet. Please note: If you have a static IP address assigned by Flow, you’ll need to contact us so we can also assign it to your new device. Once we make that change and confirm it for you, you’ll need to reset your modem before connecting to the internet.