Page 2 | Discoverflow | Grenada | Grenada| FAQ | faq

There are several things that you can do to try to fix the fault for yourself. These easy steps should get you back up and running quickly.

1. Check line for dial tone
2. Ensure all lines are filtered.
3. Make sure bill is up to date.
4. Ensure there are no outstanding reported faults for your telephone service.
5. Reboot your modem - To do this Turn the modem on by pressing and holding the power button to the front for about 20 seconds. The power light flashes until solid green.
6. If there is a problem with the modem, the power light is solid red - you will need to contact Flow to fix this.
7. If the DSL light is off completely, then there is no line sync - you will need to contact Flow to fix this.

Still unable to access internet service. Why not chat to our agents, use the "Contact Us" pages of the website or email us.

No, you will need an ADSL modem. We offer specific ADSL modems for specific plans with term contracts. For broadband service without contracts we have modems for sale. The sale of the modem is non refundable. You May purchase our own modem but Flow will not guarantee that it will work with our service.

Filters eliminate noise on the telephone line caused by your ADSL modem. A microfilter is required on each telephone extension that is not connected to the ADSL modem. Flow will provide a maximum of three (3) free filters. You may purchase additional filters from Flow.

Yes. You can switch your computer or router, but you must press the reset button on back of the modem before your new device can connect to the internet. Please note: If you have a static IP address assigned by Flow, you'll need to contact us so we can also assign it to your new device. Once we make that change and confirm it for you, you?ll need to reset your modem before connecting to the internet.

The modem is not a router so there's no configuration page available. The modem's sole purpose is to issue IP addresses, so no other configuration is possible.

No. Any device connected to the modem receives public IP addresses, so if you need protection, you'll have to install a software firewall to your PCs or buy a hardware firewall and attach it directly to your modem.

Once you've set up and configured your email program, you can access your emails in two ways:

1. using the web interface (by entering mail.flowgrenada.com/webmail in the address bar of your browser),
2. by using a mail client such as Mac Mail, Microsoft Outlook or Outlook Express.

To configure Outlook Express, follow the steps below.

• Click the Start button
• Click All Programs
• Open Outlook Express
• Select Tools in the menu bar
• Select Accounts
• Click on the Mail Tab
• Click on Add
• Click the Mail option
• At the Item 'Display Name:' type your name as you would like it to appear when sending emails
• Click Next to Continue
• At the item Email-Address type your flow Grenada email address in lowercase (e.g. jdoe@flowgrenada.com)
• At the item Incoming Mail Server type, in lowercase, mail.flowgrenada.com
• At the item Outgoing Mail Server type, in lowercase, mail.flowgrenada.com
• Click the Next button
• At the item Account Name: enter your Flow Email address (e.g. jdoe@flowgrenada.com)
• At the item Password: enter your password, as specified by you, the user when it was changed
• Click the Next button
• Click the Finish button
• Click on the item 'mail.flowgrenada.com' then click the Properties button
• Click on the Servers tab
• Click on the check box for My Server requires authentication to make sure it is ticked
• Click the OK button
• Click on the Close button Outlook Express will now download your email whenever you are online.

To configure your email program, use the following settings:

• Username: as specified by the Flow login page + @flowgrenada.com (e.g. jdoe@flowgrenada.com)
• Password: as specified by you, the user when it was changed
• Incoming Mail Server: mail.flowgrenada.com
• Outgoing Mail Server: mail.flowgrenada.com
• SMTP Authentication must be turned on using the same username and password

With Flow internet, you can use email programs like Mac Mail, Microsoft Outlook, Microsoft Outlook Express, Mozilla Thunderbird or any other one that supports POP3 protocol. When configured correctly, your new mail will automatically download as the Flow mail server receives it.

Yes. You can share a single Flow internet connection between two or more computers. You'll need a router that all the computers can communicate with, either wirelessly or wired (with network cabling).

No. You won't need a special computer, but you computer or router will need an RJ45 Ethernet port (known as a network interface) so it can connect to the Flow cable modem.