Discoverflow | Grenada | Telesales Agent

Telesales Agent

Flow Grenada is looking for an individual to fill the post of Telesales Agent. If you are interested in being considered for this position, please send all applications directly to Gnd-humanresources@cwc.com by December 31st, 2021.

Role Purpose

  • To provide solutions to customers using Flow’s portfolio of services.
  • To meet and exceed individual and monthly targets
  • Provide excellent customer service by developing and maintaining relationships with customers to drive and maximize revenue.

DUTIES AND RESPONSIBILITIES

  • Meet & exceed assigned individual monthly sales targets
  • Provide solutions to fit the customer and provide customer with accurate information about the product.
  • Complete all training and development assignments.
  • Reconcile payments received from E-top-up, handset and product sales.
  • Always display professional behaviours and work effectively as part of a team.
  • Processing of service orders using the company’s system (CRM & Liberate).
  • Communicate effectively with customers where necessary.
  • Must be available to work during peak campaign and promotional periods
  • May be required to work on weekends and some public holidays and work on a shift basis
  • Agent may be required to perform other functions deemed necessary to support the needs of the operation

DESIRABLE SKILLS

  • Skilled negotiator
  • Advocates for customer ensuring problems are resolved to the customer’s satisfaction
  • Assertive – very comfortable approaching customers and initiating conversation with customers to determine needs
  • Self-motivated, self-starter
  • Team player
  • Driven by results & customer needs
  • Ability to communicate effectively & professionally
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