FLOW’S LOCAL CRISIS MANAGEMENT TEAM RAMPS UP
Company Moves to Safeguard Employees and Customers
Flow Jamaica is closely monitoring the evolving situation surrounding the Coronavirus disease (COVID-19) and is following guidance from the Ministry of Health and Wellness (MOHW) and the World Health Organization.
The safety of Flow employees, their families, its customers, and the communities where it operates is the telecommunications company’s primary concern.
Due to the spread of the virus internationally, several proactive measures have been implemented by Flow’s parent company, Liberty Latin America, across all of its markets in the Caribbean and Latin America. These include:
- Suspended business-related travel
- Placed hand sanitizers and additional cleaning supplies in all offices and stores
- Increased the frequency of cleaning across all company facilities
- Provision of ongoing educational information to employees regarding the virus and how to prevent infection
- Worked with local governments to issue PSAs to local communities
- Activated its Regional and Local Crisis Management Teams and Business Continuity processes to continue monitoring and to make appropriate decisions
Following the confirmation of the first case of the novel coronavirus/ COVID-19 in Jamaica, the MOHW advised us that one of our technicians may have been exposed to “patient zero”. The technician has since been quarantined for monitoring and testing by the MOHW. As a precautionary measure, we have also asked four additional team members, who were in contact with the technician, to work from home for a similar self-isolation period. We are also engaged in ongoing dialogue with Ministry officials.
Flow Jamaica will continue to keep its employees and customers informed on this matter as more information becomes available. The company has also committed to doing everything in its power to ensure uninterrupted service to its clients during this unprecedented period to minimize any possible impact.