Discoverflow | Jamaica | Mobile CVP Plans Handset Offers Final

Terms & Conditions

Prepaid and Postpaid Unlimited Talk, Text & Social Plans

 

Prepaid Plans

  1. These plans provide a combination of primary data, talk, text, social media and YouTube benefits.
  2. The primary data allotment can be used for any data transaction (browsing, apps, games, emails, movies and more).
  3. Prepaid Mobile Plans will automatically renew at the end of each subscription period unless you opt out by dialing *787#.
  4. There is no limit on the number of plans you can activate, but auto-renewal will apply to the last activated plan.
  5. On first purchase of the Unlimited 30-Day plan, the cost is $4,900 and will remain at that price once the plan is auto-renewed. If you opt to not auto-renew your Unlimited 30-Day Plan after the first purchase, the new plan price is $5,200.
  6. Once the plan duration ends, all subsequent usage will be billed at pay-per-use rate unless another plan is activated.
  7. Unlimited data on the 30-Day Unlimited Plan is subject to Flow’s prepaid mobile fair usage policy. After reaching the fair usage limit, customers can continue to use data at 2G speeds for the duration of their plan.
  8. Unlimited Calls, texts, YouTube, social media and data usage are subject to Flow’s Prepaid Mobile Fair Usage Policy which will vary based on the plan selected. See https://discoverflow.co/jamaica/terms-and-conditions/fair-usage-policy
  9. Rollover does not apply to the unlimited benefits (unlimited calls, text, YouTube, social media and unlimited data)
  10. Any unused primary data allotment will rollover up to a maximum of three times the amount of the current prepaid plan if an Unlimited Talk, Text and Social plan is auto renewed or repurchased before the current plan expires. (This is applicable to the 2-day, 5-Day, 14-Day and 28-Day plans only)
  11. All plan allotments are for local usage only and are not applicable while roaming.
 

Postpaid Plans

  1. These plans provide a combination of data, talk, text, social media and YouTube benefits.
  2. The primary data allotment can be used for any data transaction (browsing, apps, games, emails, movies and more).
  3. New postpaid sign-ups are subject to deposit, proof of address and credit check requirements before the service is activated.
  4. Upon activation, customers will be entitled to the applicable mobile data allotment, texts and minutes per 30-day billing cycle on a pro-rated basis.
  5. When the primary data allotment is exhausted, customers can continue to use data at 2G speeds for the duration of their plan.
  6. Unlimited data on the 30-Day Unlimited Plan is subject Flow’s Postpaid mobile fair usage policy. After reaching the fair usage limit, customers can continue to use data at 2G speeds until the next bill cycle.
  7. Rollover does not apply to the unlimited benefits (unlimited calls, text, YouTube, social media and unlimited data)
  8. The roaming data and voice benefit are applicable to USA, Canada and UK only
  9. Incoming voice calls while roaming to the USA, Canada and UK are free on the Flow 8GB and Flow Unlimited Plans.
  10. Once the data/ voice roaming in-plan benefit is exhausted, usage will be deducted from any active roaming bolt-on plan or at pay per use rates where there is no roaming bolt-on.
  11. Special Telephone Call Tax and General Consumption Tax applicable to all calls.
  12. All Plan allotments are for local use except where specified plans offer roaming benefits.

 

Unlimited Talk, Text, Social Media and YouTube Benefit

  1. Calls and text messages to international destinations, toll free and premium rated numbers will be billed at the standard out of plan rates.
  2. The unlimited social media data benefit is for WhatsApp, Facebook, Twitter, Snapchat and Instagram usage through these respective mobile applications only.
  3. The WhatsApp social media benefit is unlimited for voice calls and text messaging only. Video calls, transfer of voice notes and images will be deducted from the primary data allotment.
  4. YouTube data is to be used for access to YouTube only and not for other social media use.
  5. Social Media access via websites will be billed from the primary data plan allotment.
  6. Calls, texts, YouTube and social media usage are subject to Flow’s Prepaid and Postpaid Mobile Fair Usage Policies which will vary based on the plan selected.
  7. Once Flow’s acceptable normal usage limit has been reached, a customer will be notified via text message, and usage thereafter will be deducted from the primary data allotment or billed at standard pay-per-use rates. (see https://discoverflow.co/jamaica/terms-and-conditions/fair-usage-policy)

 

Flow Sports

  1. Flow Sports access is limited to Channel 690 and usage will be billed from the primary data plan.
  2. Access to Flow Sports Channel 690 is applicable when a customer registers for a Flow ID, links their prepaid or postpaid number and has an active mobile plan.
  3. The Flow Sports applications must be downloaded for the benefits to be applicable. Downloads of the Flow Sports and social media mobile applications will be billed from the primary data plan allotment or at pay-per-use rates.
  4. Access to Flow Sports video streaming will be blocked for both Wi-Fi and mobile data if a mobile service number is inactive or barred. Streaming of video content is not guaranteed at 2G speeds.
 

Flow reserves the right to withdraw or modify these plans at any time. Flow standard terms and conditions for prepaid and postpaid mobile service apply.