Fave Plan FAQ | Jamaica

Fave Plan FAQ

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Frequently Asked Questions (FAQs)

 

1. What is Flow FAVES?

With Flow Faves, prepaid mobile customers on the XL Value plan can enjoy discounted bundle minutes and unlimited text messages to five (5) mobile/landline numbers on the Flow network.

Plan Options

Plan

Benefits*

Cost

How to activate

7 days plan

200 minutes + Unlimited Text messages

$200

*125*7#

30 days plan

600 minutes + Unlimited Text messages

$600

*125*30#

 

Faves Quick Codes

Faves Inquiry

How to access

Add a phone number to your Faves list

*127*1*7 digit telephone number #

Delete a phone number from Faves list

*127*0*7 digit telephone number #

Delete all numbers in your Faves list

*120*0*0#

To check the numbers in your FAVES

*125*0#

 

2. Can I add more than 5 numbers to my Faves list?

No, on attempting to add a 6th number, you will receive a message indicating that your Faves list is full.

 

3. How do I add/delete a number from my Faves list?

a. To delete the number:
Dial *127*0* 7 digit telephone number # Example: *127*0*1234567#

b. To Add a number:
Dial *127*1* 7 digit telephone number # Example: *127*1234567#

 

Note – The cost to delete, then add a number to you Faves list is $50.00

 

4. How do I know when my plan expires?

  • When you successfully subscribe to a Faves plan you will be notified via text message, the exact date and time your plan will expire
  • At the point your plan expires, you will also receive a text message

 

5. Can numbers in my Faves list, make calls and send text messages to my mobile number for free?

No, only the number subscribed to the Faves plan can call numbers in their Faves list at no additional cost.

 

6. How do I check the numbers in my Faves List?

To view the numbers in your Faves list dial *125*0# (send)

 

7. What rates will I be charged for calls/texts to numbers outside of my Faves list?

For numbers that are not on your Faves list, you will be charged the following XL Value rates:

Description

XL Value Plan

Local voice calls

Rates*

Calls to Flow mobile

$10.00

Calls to other mobile network

$14.00>

Calls to Flow Landline

$10.00

Calls to other landlines

$14.00

Local text messages

 

Flow mobile

$3.00

To other mobile networks

$4.00

To international destinations

$6.00

*Your call usage charges are subject to all applicable telecommunication taxes including 25% General Consumption Tax (GCT) and the Special Telephone Call Tax (STC) of $0.40 cents.

 

8. What rate will I be charged if I exhaust my Faves minutes but my plan is still active?

If you exhaust your bundle minutes, but your Faves plan is still active, you will be billed at a lower rate for calls made to local Flow mobile and landline numbers in your Faves list. This reduced rate will last for the duration of your plan.

Description

Talk EZ Plan

Local voice calls

Rate*

Calls to Flow mobile

$3.99

Calls to other mobile network

$3.99

Calls to Flow Landline

$3.99

Calls to other landlines

$3.99

*Your call usage charges are subject to all applicable telecommunication taxes including 25% General Consumption Tax (GCT) and the Special Telephone Call Tax (STC) of $0.40 cents.

 

9. an I add non-Flow numbers to my Faves list?

No, the plan allows for Flow landline and mobile numbers to be added to your Faves list. You are unable to add third party, international or Caribbean numbers.

 

10. Can I use my Faves minutes/text benefit if by primary balance is less than $0.00?

No, to make calls and send text messages from your Faves plan benefits, you must have a minimum primary balance of $1.00.

 

11. Can I use my bonus balance to subscribe to a Faves Plan?

No, you can only purchase this plan using your primary balance/credit.

 

12. Can I subscribe to a Faves plan if I am not on the XL Value Plan, but on Talk EZ?

No, the Faves plan is applicable to customers on the XL Value Plan only.