No, on attempting to add a 6th number, you will receive a message indicating that your Faves list is full.

Dial *120# send. The message received will indicate the primary and other balances you may have.

Example: “Your primary bal is $24.95 exps 2012-10-29, Intl bal 897 mins exps 2012-03-25”.

The int’l bal represents your WorldPak plan minutes.

 

No, to use your International minutes, you need to have a minimum primary balance of $1.00.

This process is called Porting. Porting is the process of moving your number from one service provider to another. Visit a FLOW store or any of our authorized dealers to get started.

Porting to FLOW is free. :)

We do not charge you to port your number to us. If you are a postpaid mobile or a landline customer, please ensure that you settle all outstanding charges with your current service before you begin the switch to FLOW.

  1. You must go to a FLOW store or one of our authorized dealers, inform the representative that you're interested in a FLOW service and that you would like to keep your existing phone number. NOTE: Porting is not available by telephone or online.
  2. The staff will ask you to complete an application form together with a “Porting Request Form”.

When porting your number, please be ready to provide/do the following:

  • Proof of identity, either a valid and current passport or Driver’s Licence, National Identification Card or other photo ID; and
  • In the case of mobile ports, you will be required to provide your mobile handset and SIM card from the other network, after submitting your porting request you will be asked to text the word “PORT” to the number 444-PORT(7678). The text must be sent from the number which you intend to port. Texts to the designated mobile port request number will be free of charge.
  • A copy of a recent telephone bill from your current service provider, in the case of landline (fixed). The name on the recent bill must match the name on the corresponding photographic identity document used to authoriz the porting request. In the case of business accounts, proof of authorization to deal with the account by the person submitting the request must be given.
  • In the case of landline (fixed) ports, after submitting your porting request , you will receive an email or SMS asking you to make a call to the special porting number 444-PORT(7678) and submit the PIN which is provided in the email or SMS. The call must be made from the number which you intend to port. Calls to the designated fixed line port request number will be free of charge.
  • You will receive an email or text confirming that your request is being processed.

Customers can purchase bundled minutes to call select international destinations and save even more on overseas calls.

There are three (3) Prepaid WorldPak options available:

Description

Plan Minutes

Cost

Valid For

How to activate

WorldPak250

90

$250

7 Days

*133*250#

WorldPak900

600

$900

30 Days

*133*900#

WorldPak1200

800

$1200

30 Days

*133*1200#

Deezer is a web-based music streaming application which allows users to listen to music content from many of the major record labels across the world. Deezer currently has a music library of over 35 million songs.

Deezer Premium+ offers an ad-free experience with HD audio quality and the option to listen when offline.

Deezer offers you two types of subscriptions, free and Premium+. The features customers receive differ between the two subscription models with all of the enhanced services being made available with the monthly paid subscription product.

 

Premium+

Free

Available offline

Yes

No

Enjoy on your TV, radio and in car

Yes

No

No advertising

Yes

No

High quality sound

Yes

No

Unlimited streaming

Yes

Yes

Full song length

Yes

No

Worldwide access

Yes

Yes

35 million song access

Yes

Yes

Themed and artist radio stations

Yes

Yes

Music sharing

Yes

Yes

All FLOW customers can upgrade to Premium+ through the Deezer app itself and pay through their postpaid monthly bill or prepaid credit.

Got any additional questions? We are happy to help!

Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.

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