Apps Frequently asked questions
Our account number can be found on all your invoices at the top left and is described as ‘Account No.’
To register, link a mobile account, or recover your password via SMS, a 6-digit code will be sent. If you have not received your 6-digit code, please try the following:
Step 1: Check your spam and junk mail folders if you are registering using your email address.
Step 2: Ensure that the email address or the phone number was entered correctly.
Step 3: Refresh your email or phone inbox.
Step 4: Click "resend code" on the Flow ID registration page where the PIN should be entered.
Step 5: If all the above fails, please contact us for further support.
Step 1: Check your spam and junk mail folders if you are registering using your email address.
Step 2: Ensure that the email address or the phone number was entered correctly.
Step 3: Refresh your email or phone inbox.
Step 4: Click "resend code" on the Flow ID registration page where the PIN should be entered.
Step 5: If all the above fails, please contact us for further support.
If you are presenting this issuehave received an error message, please try the following steps:
Step 1: Ensure that the code is being entered correctly. The code has onlyonly has numerical numbers.
Step 2: Ensure that there are no spaces when entering the code.
Step 3: Click "resend code" on the Flow ID registration page to receive a new code. Try entering the new code.
Step 4: If all the above fails, please contact us for further support.
Step 1: Ensure that the code is being entered correctly. The code has onlyonly has numerical numbers.
Step 2: Ensure that there are no spaces when entering the code.
Step 3: Click "resend code" on the Flow ID registration page to receive a new code. Try entering the new code.
Step 4: If all the above fails, please contact us for further support.
Please note that your Flow account can only be linked to one Flow ID profile.,If you have received an error message, please ensure that the account number and the email address was entered correctly. If the issue persists, contact us for further support.
Link your account using the email address that you provided to us when you signed up for your service.
If the issue persists, contact us for further support.
How to find my account number?
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This number can be found at the top left or at the top right of your printed or digital bill. You can also find it in the welcome email you received when you signed up with us.