Once a Flow prepaid subscriber approaches a balance of $2.50 or less, Flow Lend will analyze their top up history. If he/she qualifies, Flow Lend invites the prepaid subscriber to download the app via SMS in real time.

When the Flow Lend loan is awarded, the subscriber will receive a confirmation of their new balance and the re-payment date. If the request has been turned down, Flow prepaid subscriber will be informed that they are not eligible at the moment.

The prepaid subscriber’s loan will go into their current balance and a separate account will keep track of their outstanding balance.

You can access the MyCloud Portal from any computer browser, at theurl mycloud.lime.com

The Portal offers a full view of your digital life, and you can:

  • Add new pictures/videos/files to the cloud
  • Download cloud items on your computer
  • Share items on social sites (like Facebook, Flickr...) or via email
  • Import your Google address book and calendar, or contacts' pictures from Facebook.

Many other services are available online.

For smartphones or tablets, look for the MyCloud app in the corresponding store:

  • for Android: Android Market or Amazon Appstore
  • for iOS: Apple App Store For computers, you need to login into the MyCloud portal and in the MY COMPUTER widget select your platform.

Your MyCloud account will remain active for up to 30 days to allow you to transfer your data from the cloud. You will receive an email reminder about your account's expiry a few days before the expiry date. After 30 days the MyCloud account will be deleted.

We're sorry that you would like to delete your account. If you want to delete your account and remove your data from MyCloud, please visit a Retail Store or call the Contact Centre. We would really appreciate if you can let us know why you decided to delete your account, so that we can improve our service and perhaps welcome you back in the future.

MyCloud offers Applications for the most popular smartphone, tablet and computer platforms: o Android (2.x, 3.x and 4.x) smartphone and tablet - available on the Android Market o iPhone, iPad and iPod Touch (iOS 4 and 5) - available on the Apple App Store

Your MyCloud account is linked to your service number. You may only have one MyCloud account per service number.

Yes. Your MyCloud account will remain active until you make a request to cease the service or until you cease your MyPlan Postpaid data plan.

You can secure to the cloud and sync with other devices:

  • your favorite pictures, videos and any other file type
  • Your Microsoft Outlook's contacts, calendar, tasks and notes.

Put in the MyCloud folder on your computer the files (pictures, videos, any type) you would like to add to your digital life, and you will be able to access them from the portal or from any other devices connected to your cloud account.

Files coming from the cloud (uploaded through the portal or from other your devices) will be auto-downloaded to the same folder.

Your Outlook data is also secured to the cloud, and available in the portal and in all of your devices: any change on one side is reflected on the others.

No. Customers may only be signed up for a MyCloud account when they subscribe to a minimum 500MB MyPlan Postpaid data plan. Customers will only be able to sign in to their MyCloud account via the portal or mobile App using the login details provided in the SMS.

Got any additional questions? We are happy to help!

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Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.