Jamaica | | Discoverflow

Prepaid passwords must: Be between 6 and 30 characters long, contain at least one letter (a, b, c, ..., A, B, C, ...), contain at least one digit (1, 2, 3, ...), and are case sensitive but do not require upper and lowercase.

You can use the same password each time you register.

Each time you register a new device a 6 digit code will be sent to whatever device has the SIM with that number. That 6 digit code must be entered to register.

  • Login to Flow ToGo app either mobile or web
  • Navigate in the app to the remote control page
  • From the drop down menu choose the STB you would like to control
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
    • 1‑800‑804‑2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

Follow the Reset your password" procedure again
Be sure to use the most recent "reset password link" contained in the email you will receive from Flow ID.
If that does not work, wait 30 minutes and try again the "password reset procedure" again.
If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
+1-800-804-2994 in Jamaica or Barbados.
223‑Flow (Trinidad) or 877-Flow(3569) from a landline.

If you are trying to change your password from the web client:

  • Visit http://www.flowid.co Select "Forgot Password?"
  • Enter your login email address in the dialog box that pops-up
  • An email from "Flow Registration" will be sent to your email address
  • Click on the "password reset link" Follow the instructions on how to reset your password.

If you are trying to change your password from your device, please ensure that you are:

  • Connected to the Internet via Wi-Fi or cellular data network
  • You are the administrator, and currently logged into Flow ToGo with your credentials
  • Go to the Menu, Select User Profile, and the your profile
  • You will first be prompted to enter your login (current) password
  • Then you will be prompted to enter a new password and verify that password.

Notification or Welcome emails are normally instantaneous, however, depending on your email service this could take anywhere from 30 seconds to 15 minutes.

Note: be sure to check your junk folder for an email entitled Flow ToGo Registration in case the email was filtered improperly.

If you still have not received the Welcome email, delete the sub profile and start again. Be sure you have entered a valid email address.

Once a sub profile is completed, a notification email from "Flow ToGo Registration" is sent to the email address entered in the sub profile.

Only individuals with administration rights can setup a sub-profile. This individual is usually the owner of the subscription account.

If you are having issues logging into the Flow ToGo app, check the following:

  • Internet connectivity is present and you have a strong signal.
  • Go to Flow ID (www.flowid.co) try with your username and password entered is both correct.
  • If after multiple attempts have been made with no success, click the "Forgot your password" and type in your account email address. An email entitled "Reset password" will appear in your inbox. Follow the instructions to regain access to your account.

Customers who wish to change their Parental Control PIN can do it directly from the Account Setting section of the Flow ToGo app or they contact a Flow Customer Service Representative on 1‑800‑804‑2994 who can reset their PIN. Note to do it from the app, the user must be an admin user

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