Prepaid passwords must: Be between 6 and 30 characters long, contain at least one letter (a, b, c, ..., A, B, C, ...), contain at least one digit (1, 2, 3, ...), and are case sensitive but do not require upper and lowercase.
You can use the same password each time you register.
Each time you register a new device a 6 digit code will be sent to whatever device has the SIM with that number. That 6 digit code must be entered to register.
Follow the Reset your password" procedure again
Be sure to use the most recent "reset password link" contained in the email you will receive from Flow ID.
If that does not work, wait 30 minutes and try again the "password reset procedure" again.
If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
+1-800-804-2994 in Jamaica or Barbados.
223‑Flow (Trinidad) or 877-Flow(3569) from a landline.
If you are trying to change your password from the web client:
If you are trying to change your password from your device, please ensure that you are:
Notification or Welcome emails are normally instantaneous, however, depending on your email service this could take anywhere from 30 seconds to 15 minutes.
Note: be sure to check your junk folder for an email entitled Flow ToGo Registration in case the email was filtered improperly.
If you still have not received the Welcome email, delete the sub profile and start again. Be sure you have entered a valid email address.
Once a sub profile is completed, a notification email from "Flow ToGo Registration" is sent to the email address entered in the sub profile.
Only individuals with administration rights can setup a sub-profile. This individual is usually the owner of the subscription account.
If you are having issues logging into the Flow ToGo app, check the following:
Yes, both PINs are the same.
Customers who wish to change their Parental Control PIN can do it directly from the Account Setting section of the Flow ToGo app or they contact a Flow Customer Service Representative on 1‑800‑804‑2994 who can reset their PIN. Note to do it from the app, the user must be an admin user