Yes, customers are able to benefit from Text XL and XL Free Nights while on the FAM plan? The terms and conditions of the XL Value Plans are unchanged. To benefit from XL Free nights, customers must first exhaust their Free Anywhere minutes.

No, the terms and conditions of the XL value plan remains the same. To benefit from Text XL you will need to make a 5 minute billable call from your primary balance.

No, you will continue to receive the same great value on Text XL, Talk XL (local), Talk XL (International) and XL Free Nights.

Talk XL (Local): Make a 5 minute call from your primary balance to a FLOW mobile and get the next 60 minutes on that call FREE!

Talk XL (International): Make a 5 minute call from your primary balance to USA, Canada and landlines in the UK and get the next 60 minutes on that call FREE!

Text XL: Send 5 text message from your primary balance to any destination and get 500 FREE text messages that day to connect with friends and family on the FLOW Network!

XL Free Nights: Enjoy free calls from 9pm to 6am to any local FLOW mobile when you top up $100 or more between 12:00am and 8:00pm each day.

If there is no update, it means that you are on an older SIM card. You are not required to change your SIM card, however your phone will display LIME until you do. If you wish to change your SIM card then you may visit a LIME or Flow location to do so.

You must restart your phone. If you are out of network range the updates will take effect once you reconnect and your phone will reflect Flow. Otherwise, the next time you are out of our network range the settings will automatically be pushed to your device and display Flow when you’re back on network.

On return to your home location, the settings will automatically be pushed to your mobile device and reflect Flow

The changeover will take place over the next 7 days from today through 29th March 2016

Based on the merger of Cable and Wireless Communications and Columbus, we launched our new consumer brand, Flow. As such we are in the process of a rebranding exercise to the new Flow across all of our markets in the Caribbean.

The fact is, and ECTEL has confirmed, that CWC does not need approval to merge in these markets. Consequently we are moving ahead with the launch and rebranding to Flow in all of our markets across the Caribbean.

Got any additional questions? We are happy to help!

Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.

Feedback