The new rates will become effective on February 1, 2019.

Select Residential Postpaid Mobile Voice/ Data and bolt on plans will be adjusted; however, our data-rich Postpaid Flow Lyf plans that give extra mobile data for Social Media, rollover anywhere minutes to call any network in Jamaica, USA, Canada, China excluding Hong Kong, India and landlines in the UK and Spain plus out of plan calling rates as low as $1.99 and our very affordable Flow Platinum unlimited data plan with bundled voice minutes as well will not be increased.

FLOW Jamaica offers the most competitive rates and value plans in the market for postpaid mobile services. While we continue to provide affordable options, effective February 1, 2019, there will be a minimal adjustment in the rental charges. This is as a result of our continued investment in island-wide mobile technology, more specifically bringing LTE to more communities across Jamaica, as well as our ongoing commitment to continuously improve our customers’ experience when using our services.
We have, however, tried to keep the adjustments to a minimum in order to reduce the impact on our valued customers.
We remain committed to delivering on our mission of connecting communities and transforming lives as well as providing you with the most optimal telecommunications experience.

Customers will be notified via the following:
• Newspaper Advisory
• Website Notice
• Bill Message
• SMS Blast
• Email Blast

Customer may visit our retail stores, call our Contact Centre at 100 (from any Flow mobile or fixed line), call 1-800-804-2994 or visit

All Customers who will be impacted will be notified via SMS, however the details of the change are posted on this website.

No. Only the monthly rental charge will be adjusted at this time. Call rates will remain unchanged.

Certainly! Customers may call the Contact Centre or visit any Flow store and request a change to a Flow Lyf or Flow Platinum plan.

Got any additional questions? We are happy to help!


Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.