ART TV (Arabic) – A La Carte ONLY

RTPI (Portuguese) – A La Carte ONLY

CCT4 (Chinese) – A La Carte (Evo), Watch Basic Plus and above (Legacy)

  • All of the above channels will be removed at 11:59 p.m. on February 28, 2019.
  • No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
  • If you purchased any of these channels as an A La Carte option, we will stop billing effective February 28, 2019. If any charges are incurred after this date, we will credit your account accordingly and it will be reflected on your April month bill.
  • Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
  • We value our relationship with you and will continue to negotiate with the various content providers to broadcast your favourite content. We are also in the process of sourcing other content that you will enjoy.
  • Also see #4 for A la Carte purchases
  • Customers will be notified via website posting.
  • We will continue to identify and negotiate for other similar content that we can provide to our subscribers.

Our customer care representatives (Contact Centre) are always willing to assist or visit any retail store. Please feel free to contact us by dialling 100 from a Flow mobile or landline phone or 1-800-804-2994.

These channels will not be available on our network as at 11:59 p.m. on February 28, 2019. We do however, have alternative content that you can enjoy.

RTPI (Portuguese), CCT4 (Chinese), ART TV (Arabic)
For the channels above – Billing will cease effective February 28, 2019. If any charges are incurred after this date, we will credit your account accordingly and it will be reflected on your April bill.

Got any additional questions? We are happy to help!

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Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.