Dear Valued Customer,

The permissive dialling period which allows you to dial both 7-digit and 10-digit formats when making local calls has been extended to March 30, 2019.

This means that after that date you will only be able to dial the 10-digit format (which includes the area code 876) to reach local numbers.

We urge you to continue to update your contact lists with the 876 prefix before your 7-digit numbers. If you need additional information, you may visit our retail stores or call our Contact Centre at 100 (from any Flow mobile or fixed line) or 1-800-804-2994.

For more information on ten-digit dialling, please click on the Office of Utilities Regulation link: www.our.org.jm/ourweb/sites/default/files/documents/sector_documents/npa_faq_brochure_8.5x11_final_2018_jan_31.pdf

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Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.