Flow | Jamaica | FAQ | notifications

Dear Valued Customer,

Effective September 25, 2019, we’re adjusting our rates for mobile prepaid credit transfers. The adjustments are the first in eight years as we manage our rising operational expenses while providing our customers with the best value. The below table outlines our new fee structure:

MOBILE CREDIT TRANSFER OPTIONSFEES
$25 - $99$5
$100 - $199$10
$200 - $299$15
$300 - $499$20
$500 - $5000$25

Thank you for choosing Flow Jamaica as your service provider of choice.

Dear Valued Customer,

We wish to advise that effective July 15, 2019, the rates for some of our residential prepaid mobile voice and data plans will be adjusted.

These adjustments are as a result of our continued investment in our superior LTE mobile network. As we continue upgrading and expanding our network across the island, we are also building the capacity for future innovative services and products that will further connect communities and transform lives.

We remain committed to delivering on this mission, providing you with the most optimal experience while enabling the progress of Jamaicans. As such, we have kept the adjustments to a minimum in order to reduce the impact on you, our valued customers. Where applicable, we have also increased the data allotment to provide even more value to you.

Please click here to view the adjustments.

Kindly feel free to call us at 100 from a Flow mobile phone or landline or you may also call us at 1 800-804-2994 with any questions that you may have.

You may also view some Frequently Asked Questions (FAQ’s) related to these adjustments here.

Thank you for making us your service provider of choice.

Dear Valued Customer,

Please be advised that effective Monday, April 15, 2019, payment of Flow bills at Paymaster locations will attract a per transaction charge.

Kindly note that you may continue to pay Flow bills without incurring a transaction fee at the Paymaster outlet in the Carlton Retail Store located on Half Way Tree Road.

We also advise that the following convenient options are available to pay your Flow bills free of charge: Flow In-store kiosks, via online banking, the My Flow App, the Flow website at discoverflow.co or dial 100 from your Flow phone or 1-800-804-2994, and select the bill payment option. Thank you for your understanding.

Roadworks continue to affect Flow Services

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Dear Valued Customer,

The permissive dialling period which allows you to dial both 7-digit and 10-digit formats when making local calls has been extended to March 30, 2019.

This means that after that date you will only be able to dial the 10-digit format (which includes the area code 876) to reach local numbers.

We urge you to continue to update your contact lists with the 876 prefix before your 7-digit numbers. If you need additional information, you may visit our retail stores or call our Contact Centre at 100 (from any Flow mobile or fixed line) or 1-800-804-2994.

For more information on ten-digit dialling, please click on the Office of Utilities Regulation link: www.our.org.jm/ourweb/sites/default/files/documents/sector_documents/npa_faq_brochure_8.5x11_final_2018_jan_31.pdf

STILL GOT ANY DOUBT? HOW CAN WE HELP YOU?

Call us

Call 1-800-804-2994

or 100 from your mobile phone. Our agents are ready to answer your queries.

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