Flow’s Advanced Video Service will enable a more customized and interactive user experience for you, our video customer.

Once you have reached your $4,000 credit limit, you will be required to make a payment to your current bill in order to purchase VOD content once again.

Cloud Video Recording is an advanced service designed to enhance a customer’s television experience by enabling the recording and playback of television programs using cloud based technology, enabled through Flow’s Set Top Box (STB).

You may record all TV programs or series that are included as part of your subscription service.

No, you can only record TV programs or series that are included as part of your subscription service. VOD and PPV are pay-per-use services and so they cannot be recorded.

You can record as many programs as you want, once you have the available storage quota to do so.

Storage quota is the number of recording hours that is included as part of your subscription package.

As part of your subscription package you have been assigned with a predetermined number of hours of storage quota as seen below

StarterBasicExtendedWatch All
5 hours10 hours15 hours15 hours

Your available storage quota is displayed in the Recording Library of the Cloud Video Recording menu. To access the Recordings Library, press the PVR button or press the Menu button and use the Left or Right arrow to select to the Recording Library

If you reach your storage limit, you will not be able to record any TV programs or series. You would be required to delete programs previously recorded to make space available.

Got any additional questions? We are happy to help!

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Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.

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