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My Flow Self Care App
Cable & Wireless Holdings, Inc.

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How to use my Flow Jamaica TV services?

Your remote control is simple to program, easy to use, and can operate up to five devices, including cable set top terminals, televisions, VCRs, DVDs and audio for CD players. Before you can use your remote control, it must be programmed (set up) to operate the above devices.

Before you get started

Some of the special features and buttons on your remote control are as follows:

Memory Guard®

Eliminates reprogramming after battery changes.

Time Out

Shuts remote off if any button is pressed and held for 45 seconds. This extends battery life in the event the remote becomes lodged under or between heavy objects.


Lets you reset your remote to its original default settings. To do this press, the CABLE and OK button together and hold both buttons down until the CABLE button lights up. Then press MENU, then MENU again. The CABLE button will blink and go out.

Install two new AAA alkaline batteries as indicated by the diagram in the battery compartment. When the batteries become low and need to be replaced, the SAT, TV, VCR, DVD, AUDIO buttons will not illuminate normally or at all during use. When this happens, replace the existing batteries with two new AAA alkaline batteries. Your remote control has Memory Guard which eliminates the need for reprogramming after battery changes.

It’s also pre-programmed to operate Motorola DCT digital set top terminals. If, for some reason, you need to set your remote to operate your set top box, follow the instructions below:

1. Press OK/SEL, then press MUTE together until the power/mode buttons illuminate in slow rotation (i.e. CABLE > TV > VCR > DVD > AUDIO > CABLE)

2. The three digit code for the Motorola DCT is 001. Enter this into the keypad of the remote control. The cable set top terminal will turn off.

3. Then, press OK/SEL to lock in the code. The POWER button will blink 3 times and go out.

Programming TV, VCR, DVD, and/or audio devices

Code Entry Programming

1. Turn off all the electronic devices (TV, VCR, DVD, AUDIO) you want to program the remote to operate

2. Press OK/SEL then MUTE together until the power/mode buttons illuminate in slow rotation


3. To program your TV, locate the three digit code for your brand in the TV Setup Code list and enter it on the keypad of the remote control. Entry of the correct code will cause your TV to turn off. If multiple codes are listed for your brand you may have to enter different codes until your TV turns off.

4. As soon as you have entered a 3 digit code that turns your TV off, press MUTE

5. If the TV turns back on, press OK/SEL to lock in the code. The power/mode buttons will blink 3 times and go out.

ii. Or if the TV does not turn back on, enter a different 3 digit setup code until your TV turns back on. Then press OK/SEL to lock in the code. The power/mode buttons will blink three times and go out.

4. To program your VCR or DVD, refer to the VCR or DVD Setup Code lists and repeat the second and third steps above

Here’s a list of remote control basics.


Turn on your TV
Press the TV button
Turn on your set top box
Press the CBL button
Turn on your VCR
Press the VCR button

Set up your audio
Press the MENU button until the Settings Menu appears. Press the downward triangle to highlight Audio Preference and SELECT/OK to display options. Highlight and adjust each option to your liking. For help with options, press.
Adjust the volume
Press the +VOL- button
Changing channels

Channel surf
Press the +CH -button
Select a specific channel
Use the number buttons to enter a channel number
Select the previous channel
Press the LAST button
Surf Favourites
First, make a list of your favourite channels in the Settings Menu. Then, while viewing your TV, press the FAV button to surf from one channel to the next.
Please note: you may have to program your remote control buttons before being able to use them.