Yes, both Prepaid and Postpaid customers can download and create a free Deezer account.

Yes, both Postpaid and Prepaid customers can upgrade their Deezer account to Premium+ through the app itself.

Yes, you can purchase additional WorldPak plans as often as you wish.

Once you activate a WorldPak plan, a confirmation text message will be sent to your handset.

Example text:“Account was billed $XX for your WorldPak package. Your primary bal. is $100.00 exps. 2015-10-29, intl bal 900 mins exps 2012-03-25

a. To delete the number:
Dial *127*0* 7 digit telephone number # Example: *127*0*1234567#

 

b. To Add a number:
Dial *127*1* 7 digit telephone number # Example: *127*1234567#

  • When you successfully subscribe to a Faves plan you will be notified via text message, the exact date and time your plan will expire
  • At the point your plan expires, you will also receive a text message

No, only the number subscribed to the Faves plan can call numbers in their Faves list at no additional cost.

To view the numbers in your Faves list dial *125*0# (send)

For numbers that are not on your Faves list, you will be charged the following XL Value rates:

 

Description 

XL Value Plan

Local voice calls 

Rates* 

Calls to Flow mobile

$10.00

Calls to other mobile network

$14.00>

Calls to Flow Landline

$10.00

Calls to other landlines

$14.00

Local text messages

 

Flow mobile

$3.00

To other mobile networks

$4.00

To international destinations

$6.00

*Your call usage charges are subject to all applicable telecommunication taxes including 25% General Consumption Tax (GCT) and the Special Telephone Call Tax (STC) of $0.40 cents.

If you exhaust your bundle minutes, but your Faves plan is still active, you will be billed at a lower rate for calls made to local Flow mobile and landline numbers in your Faves list. This reduced rate will last for the duration of your plan.

 

Description 

Talk EZ Plan 

Local voice calls 

Rate* 

Calls to Flow mobile

$3.99

Calls to other mobile network

$3.99

Calls to Flow Landline

$3.99

Calls to other landlines

$3.99

 

*Your call usage charges are subject to all applicable telecommunication taxes including 25% General Consumption Tax (GCT) and the Special Telephone Call Tax (STC) of $0.40 cents.

No, the plan allows for Flow landline and mobile numbers to be added to your Faves list. You are unable to add third party, international or Caribbean numbers.

No, to make calls and send text messages from your Faves plan benefits, you must have a minimum primary balance of $1.00.

Got any additional questions? We are happy to help!

Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.

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