If you want to reach out to FLOW Customer Support – click on the Contact entry on the Navigation Menu. This will open a pre-addressed email for you to fill in and send to FLOW.

Click the register button, enter the requested details and click. Enter the PIN that you receive via SMS. (This app does not collect email addresses of prepaid users.)

Prepaid users – you must “register” to use the app. You enter your phone number and then this connects the device and your phone number. Multiple devices can manage the same phone number but each device needs to be registered independently.

You must go through the registration process: If you have never used the app on this phone before If you put your SIM in a new phone Uninstall and reinstall the app on the same phone

No, Flow postpaid subscribers are unable to request a loan.

No, non Flow prepaid customer are unable to request a loan.

Yes, a Flow prepaid subscriber receive a Flow Lend request while roaming and apply for a loan.

Download the mobile app on your new mobile device and login as usual. Then update your ‘connected devices’ under the My Account section when logged into Deezer using a web browser or PC version to unlink your previous device.

Yes, you can re-subscribe to the Premium+ service.

Each month Prepaid customers will get an SMS the day before the renewal is due advising that the subscription will renew the next day and the amount of credit that will be debited. If you want to cancel the service you can do it before the renewal takes place and your service will move to the free version.

The Flow prepaid subscriber cannot register Flow Lend to another prepaid subscriber.

If you do not not have sufficient credit balance to renew the subscription you will get an SMS notification advising that the plan has been cancelled and you will move down to the free service option. You will then need to re-subscribe to the service once you have sufficient credit.

Got any additional questions? We are happy to help!

Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.