Your MyCloud account will remain active for up to 30 days to allow you to transfer your data from the cloud. You will receive an email reminder about your account's expiry a few days before the expiry date. After 30 days the MyCloud account will be deleted.

We're sorry that you would like to delete your account. If you want to delete your account and remove your data from MyCloud, please visit a Retail Store or call the Contact Centre. We would really appreciate if you can let us know why you decided to delete your account, so that we can improve our service and perhaps welcome you back in the future.

No, only the number subscribed to the Faves plan can call numbers in their Faves list at no additional cost.

To view the numbers in your Faves list dial *125*0# (send)

For numbers that are not on your Faves list, you will be charged the following XL Value rates:

 

Description 

XL Value Plan

Local voice calls 

Rates* 

Calls to Flow mobile

$10.00

Calls to other mobile network

$14.00>

Calls to Flow Landline

$10.00

Calls to other landlines

$14.00

Local text messages

 

Flow mobile

$3.00

To other mobile networks

$4.00

To international destinations

$6.00

*Your call usage charges are subject to all applicable telecommunication taxes including 25% General Consumption Tax (GCT) and the Special Telephone Call Tax (STC) of $0.40 cents.

If you exhaust your bundle minutes, but your Faves plan is still active, you will be billed at a lower rate for calls made to local Flow mobile and landline numbers in your Faves list. This reduced rate will last for the duration of your plan.

 

Description 

Talk EZ Plan 

Local voice calls 

Rate* 

Calls to Flow mobile

$3.99

Calls to other mobile network

$3.99

Calls to Flow Landline

$3.99

Calls to other landlines

$3.99

 

*Your call usage charges are subject to all applicable telecommunication taxes including 25% General Consumption Tax (GCT) and the Special Telephone Call Tax (STC) of $0.40 cents.

No, the plan allows for Flow landline and mobile numbers to be added to your Faves list. You are unable to add third party, international or Caribbean numbers.

No, to make calls and send text messages from your Faves plan benefits, you must have a minimum primary balance of $1.00.

No, you can only purchase this plan using your primary balance/credit.

No, the Faves plan is applicable to customers on the XL Value Plan only.

Call USA, Canada, China, India and landlines in the UK & Spain.

Destinations

Mobile Numbers

Fixed Line Numbers

Toll Free and Premium Numbers

USA

Yes

Yes

No

Canada

Yes

Yes

No

United Kingdom

No

Yes

No

China*

Yes

Yes

No

India

Yes

Yes

No

Spain

No

Yes

No

*Calls to Hong Kong, as well as International toll free and premium numbers are not included in the offer.

Once you have exhausted your minutes or if your plan expires, you will be charged the standard calling rate to the WorldPak destinations.

 

Out of Plan Rates

Destinations

Talk EZ

XL Value Plan

USA (Mobile & Fixed lines)

$3.99

$17.00

Canada (Mobile & Fixed lines)

$3.99

$17.00

United Kingdom Fixed lines

$3.99

$17.00

China (Mobile & Fixed lines)

$15.40

$17.00

India (Mobile & Fixed lines)

$15.40

$17.00

Spain Fixed lines

$15.40

$17.00

 

Customer's call usage charges are subject to all applicable telecommunication taxes including 25% General Consumption Tax (GCT) and the Special Telephone Call Tax (STC) of JMD$0.40 cents introduced by the Jamaica Government on July 15th 2012.

Got any additional questions? We are happy to help!

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Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.