Local calls require just the area code and number.
For example, if you’re dialling a number in Alexandria Virginia while you are in Washington DC, just dial 1 703 for the area code and then the local number.

First, turn your mobile on.
After a few seconds, your mobile should automatically select a network. Your mobile is then ready to use. If your mobile does not automatically select a network, then you will need to do a manual network selection.
To do a manual network selection, just scroll through the mobile menu options to network Selection and select Manual. Then select the FLOW mobile partner listed.

You can use the online chat and email services for free from any country.
Alternatively if you want to speak to an agent the number to call is +1800 804 2994. Remember this call will not be charged as an international roaming call.

You will need to activate roaming before you leave your home country. For postpaid customers security deposits may be required

You can send text messages just as you would in your home country.
Just use +1 and the three digit country code number as you would in your home country.
Most networks will allow you to send and receive text messages while you are travelling. It is FREE to receive a text message.

When roaming in LIME Caribbean territories and FLOW Barbados, One Rate Roaming applies.
LIME Caribbean countries are: Anguilla; Antigua & Barbuda; BVI; Barbados; Cayman Islands; Dominica; Grenada; Jamaica; Montserrat; St Kitts & Nevis; St Lucia; St Vincent & Grenadines; Turks & Caicos & Trinidad & Tobago.
Normal roaming rates apply when travelling outside of these countries

Calls while roaming are billed per minute.

Handsets are categorized according to the following:
(a) Dual Band - refers to the capability of GSM network infrastructure and handsets to operate across two frequency bands. This type of handset works in most of the Caribbean, USA and Canada.
(b)Tri Band: A tri-band mobile will operate on three different frequencies; depending on the available network. This handset will work in Trinidad & Tobago, Martinique, Guadeloupe, Europe and the UK.
(c) Quad Band: A quad band handset is operational on any of the four GSM frequencies. This is the ultimate global handset works anywhere in the world, provided we have a Roaming agreement with that country.
Note: Check that your phone battery is fully charged before you, travel and be sure to take along a power charger. For some countries you may require a power converter to change from 100V to 220V

For calls within the roaming area, simply dial 1, the area code and telephone number.
For international calls, dial the international (0 or 011) plus the area code and telephone number.
For some cities, you may have to drop the 0 which comes before the country code E.g. for England, drop the 0 before the 44.

Got any additional questions? We are happy to help!

Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.

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