Discoverflow | Jamaica | FAQ

We offer up the latest devices including the iPhone 6 Plus, Samsung Note 4, Huawei P7 and Huawei Y360, among others.
 

However, FLOW is committed to offering a range of new high performing 4G devices including USB modems, mobile phones, tablets and MiFi devices at launch. As more devices become 4G devices become available FLOW will make every effort to ensure that its customers have access to purchase these devices as they become available.
 

In any case, don’t forget you don’t need to get a device as fast as 21Mbps to enjoy an amazing experience. Already, 3.6 Mbps will give you the feeling of your broadband at home and 7.2 Mbps will give you a faster speed than many people enjoy in their homes today.

In the far right hand corner of your screen your device will display “3G” or “HSPA” or “HSDPA” or in some instances it may simply show an “H”. The icon displayed varies according to the handset or device make and/or model.

Security on 2G (GPRS and EDGE) and 3G networks are all extremely secure and the 4G HSPA+ networks, offer the same level of security mechanisms and are complemented by upgraded security features.
 

Customers should always be cautious when sharing information electronically and should take all necessary precautions to safeguard their personal sensitive informative information.

No. Existing customers will be able to enjoy the new 4G network speeds as long as they have a mobile Internet data plan or BlackBerry data plan and compatible mobile phone or BlackBerry device. Customers may also upgrade their mobile data plans as their data usage patterns change.

With a network dimension for 21 Mbps, typical user speeds will be between 4-15 Mbps at peak periods. Of course, the speed achieved will depend on traffic load, coverage and even more importantly, the mobile device used. Currently there are only a few devices capable of such speeds but FLOW will carry 4G devices in its handset range as these devices become available. Like many international carriers, FLOW presently stocks an array of smart phones and data capable devices which are capable of download speeds of up to 3.6 or 7.2. These devices will perform exceptionally well on the new 4G network.

In simple terms what this means is that with a compatible smart phone or USB Modem (PC/dongle), you could potentially download a high definition video within in a matter of seconds - twice the speed at which you download it now on a 2G or 3G network.
 

Though the sector has the capability of delivering a maximum download speed of 21 megabytes per second customers will not realize that optimum speed because there will be other users sharing the sector and everyone is accessing different types and size of data at varying times. As such the speed on the sector is shared among those users.
 

For example if there is a significant number of users accessing data within a specific location you may not experience a download speed of 21 Mbps, but your user experience is still going to be superior to what you would have on EDGE or 2G.

Yes. If roaming within the Caribbean in any of the FLOW or LIME countries where 4G HSPA+ has been enabled, or if your are visiting any of the international countries where FLOW has a roaming agreement and where that network operator who has HSPA+ enabled. As always you should check that your mobile device supports the mobile frequencies which are used by the mobile operator in the country where you are roaming.

Yes. FLOW’s 4G network has been designed to be easily extendable to support LTE and in the very near future FLOW will be rolling out 42 Mbps HSPA+ in some of its countries of operation.

Long Term Evolution (LTE) is the next step in the mobile network technology evolution from WCDMA/HSPA. While HSPA+ builds on radio and core network technologies from GSM and UMTS (Wideband CDMA), LTE completely transforms the mobile radio network design. It will provide even higher bandwidth, lower latency, and greater mobility than HSPA+, and in the future shared sector bandwidth of well over 100 Mbs thereby allowing customers to realize even greater speeds.


With LTE, customers will enjoy playing games online, downloading and watching High Definition videos or movies even more, and with MiFi hotstops for multiple devices and tablets they will have greater mobility.

4G networks give you higher data speeds even compared to 3G. Not only will you experience greater coverage on 4G but you will also get faster Internet connection, an improved browsing experience, shorter download times and faster access to applications. Simply put 4G enhances the mobile lifestyle and experience.

4G refers to the 4th Generation of mobile technology. First generation (1G) was the analogue standard deployed by mobile networks launched in the early 1980's - Nordic Mobile Telephone (NMT) in Europe and Advanced Mobile Phone System (AMPS) in the US.
 

Second generation (2G) was the digital standard utilised by mobile networks launched in the early 1990's (GSM around the world, TDMA/CDMA in the US).
 

Third generation (3G) was launched in the early 2000's with WCDMA and EVDO as the main standards.
 

4G is the fourth generation, and was first deployed in networks around 2008-2009.. 4G today mainly refers to Long Term Evolution (LTE), Worldwide Interoperability for Microwave Access (WiMax) or (High Speed Packet Access (HSPA+)

We use technology based on the 3GPP family of standards. Currently our mobile networks consist of GSM/GPRS, EDGE/HSDPA and HSPA+/LTE technology. The 3GPP family of standards are the most broadly-deployed worldwide, and allow for our customers to use their mobile devices on networks around the world. The standard determines how the digital wireless signal is transmitted between the mobile device and the cell tower and also manages the limited amount of frequency available in a given location.

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