Discoverflow | Jamaica | FAQ

FLOW Control is the prepaid landline service offered by FLOW.

Cloud Video Recording is an advanced service designed to enhance a customer’s television experience by enabling the recording and playback of television programs using cloud based technology, enabled through Flow’s Set Top Box (STB).

Flow on Demand is available to ALL Flow Advanced Video Service customers. There are two options available:
 

I. Free Flow OnDemand– Content available at no cost and can be viewed anytime you want for FREE. These shows will reflect as $0 on your screen. If you subscribe to Flow’s optional movie packages containing HBO or Fox channels, you will also have FREE access to “HBO on Demand” & “Fox on Demand”.
 

II. Transactional Flow OnDemand–Content available for purchase for an additional fee. The price for the respective show will be displayed on the screen.

No, recorded content cannot be copied.

Caribvision will not be available on our network as at midnight on November 1, 2018.

No, credit limits are set at $4,000 JMD, customers who have reached that limit and wish to make additional purchases will be required to clear their balance before additional purchases can be made.

Yes. FLOW Control landlines can be used to make calls either locally within Jamaica or overseas to the rest of the world.

We’re sorry, but there’s no guarantee you’ll get back your original number because it may have been reassigned to another customer in the meantime. However, if it hasn’t been reassigned and is still available, then it can certainly be reassigned to you.

No, you cannot store recorded programs on an external device.

Once you have reached your $4,000 credit limit, you will be required to make a payment to your current bill in order to purchase VOD content once again.

With Flow OnDemand service, also known as Video on Demand (VOD), you can enjoy hundreds of exciting programs suited to all ages, from blockbuster movies, cartoons, kids and family shows, TV series, music videos, even karaoke! Content is available when you want, simply press the ‘VOD’ button on your Flow remote.

A total of sixty two (62) high definition channels are currently available on our Advanced Video Service. However, channel lineups are subject to change without notice.

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