Discoverflow | Jamaica | FAQ

No, the Cloud Video Recording feature comes standard as a part of the customer’s package.

Content recorded to the customer’s HDPVR set top box will remain on that device and cannot be carried over to the Advanced Video Service platform. It is therefore recommended that customers view all of the recorded content on their HDPVR set top box before upgrading to our Advanced Video Service

If you reach your storage limit, you will not be able to record any TV programs or series. You would be required to delete programs previously recorded to make space available.

It is important that you change your default PURCHASE PIN 1234 in order to minimize unauthorized Flow OnDemand purchases.

No. Netflix and like companies are considered over-the-top content providers and offer a different type of service fully dependent on the customer’s Internet subscription.

Under normal circumstances customers can expect installation between three (3) to five (5) days after signing up.

Your available storage quota is displayed in the Recording Library of the Cloud Video Recording menu. To access the Recordings Library, press the PVR button or press the Menu button and use the Left or Right arrow to select to the Recording Library

The PARENTAL CONTROL PIN does not give access to VOD content as it is different from the PURCHASE PIN. You can change both the PARENTAL CONTROL and PURCHASE PIN at any time when you select the PARENTAL CONTROL (Lock) Screen.

No, once a customer subscribes to the Advanced Video Service, they will not be able to revert to the Legacy product.

The cost for Advanced Video Service varies depending on the package you select and can be layered to include optional/theme packages. Please see the Channels & Packages section of this website for more information on channels and packages.

As part of your subscription package you have been assigned with a predetermined number of hours of storage quota as seen below

StarterBasicExtendedWatch All
5 hours10 hours15 hours15 hours

Before you purchase any VOD content, including Adult, you will be required to enter a PURCHASE PIN. The default is PURCHASE PIN 1234. You are encouraged to change this default PIN to further restrict unauthorized VOD purchases.

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