Discoverflow | Jamaica | FAQ

No, once the customer has committed to purchasing the content, they will not have to ability to cancel content already purchased.

You may record all TV programs or series that are included as part of your subscription service.

Flow on Demand is available to ALL Flow Advanced Video Service customers. There are two options available:

I. Free Flow OnDemand– Content available at no cost and can be viewed anytime you want for FREE. These shows will reflect as $0 on your screen. If you subscribe to Flow’s optional movie packages containing HBO or Fox channels, you will also have FREE access to “HBO on Demand” & “Fox on Demand”.

II. Transactional Flow OnDemand–Content available for purchase for an additional fee. The price for the respective show will be displayed on the screen.

A total of sixty two (62) high definition channels are currently available on our Advanced Video Service. However, channel lineups are subject to change without notice.

FLOW’s Advanced Video Service is a brand new product that enables a more customized and interactive user experience for our customers."

Cloud Video Recording is an advanced service designed to enhance a customer’s television experience by enabling the recording and playback of television programs using cloud based technology, enabled through Flow’s Set Top Box (STB).

With Flow OnDemand service, also known as Video on Demand (VOD), you can enjoy hundreds of exciting programs suited to all ages, from blockbuster movies, cartoons, kids and family shows, TV series, music videos, even karaoke! Content is available when you want, simply press the ‘VOD’ button on your Flow remote.

Yes, customers are able to watch recorded programs as content is stored to the cloud which can be accessed from any set top box in the home.

No, you cannot store recorded programs on an external device.

Once you have reached your $4,000 credit limit, you will be required to make a payment to your current bill in order to purchase VOD content once again.

Flow’s Advanced Video Service will enable a more customized and interactive user experience for you, our video customer.

Yes. However in order to have a true high definition experience, you are required to have a high definition television set.



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