Discoverflow | Jamaica | FAQ

If your account is disconnected, you’ll need to re-apply for FLOW Control service.

If you don’t add credit to your account within 30 days after your account has been suspended, your account will be disconnected.

When the last card added to your account expires, your account will be suspended. This means that you’ll still be able to receive calls, but you won’t be able to make any calls out – until you add more credit to you account. Once you have added more credit to your account, any unused credit that was on your account before it was suspended will be automatically available to you once again.

Please click here to see a listing of merchants selling prepaid cards. We’re constantly updating this list.

No. Unfortunately, you’ll only be able to add credit to your Flow Control account from your own Flow Control line.

No. Unfortunately, you’ll only be able to add credit to your FLOW Control account from your own FLOW Control line. However, we’re working on other methods of adding credit to your phone – including using other telephone lines.

No, FLOW to FLOW calls remain free. However due to the Government Special Telephone Call Tax, FLOW to FLOW calls will attract a 3.5 cents per minute tax.

N.B Your FLOW Control account must be active (i.e., have a minimum balance or more).

 

How many days after first use does my FLOW Control prepaid card expire?
Check the chart below for denominations and expiries.

Denomination

Expiry date

$100

15 days

$200

20 days

$300

30 days

$500

45 days

$1,000

60 days

Yes. All new FLOW Control subscribers will get a free credit of $30. Please note: The credit expires in 15 days.

No. Unfortunately, we don’t offer this service for FLOWControl subscribers

Your FLOW Control Pre-Paid Landline service will offer all of the common calling features except Call Forwarding.

Yes. You can make emergency calls to 110, 119, 311, 811 free of charge.

Once you’ve applied for FLOW Control, it takes about three (3) to five (5) working days to get it installed.

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