Discoverflow | Jamaica | FAQ

If the downloaded package from www.flowtogo.co is failing to install, please navigate to https://www.microsoft.com/getsilverlight/Get-started/Install/Default.aspx to directly install Silverlight from the Microsoft website. After installation on a computer, you may need to restart your browser for the change to take effect. If that does not work, try restarting your computer and re-try the installation. Ensure that pop-ups are allowed for web-app.flowtogo.co

Customers who wish to change their Parental Control options can do it directly from the Account Settings section of the Flow ToGo app. Please note that only admin users are able to change Parental Controls

The Balance and Top-Up screen lets you top up your balance using a Credit Card – or transfer your balance around. Transfer balance subject to the same business rules as the USSD method.

When you choose the Credit/Debit Card Tab, you see the eTopUpOnline page, which lets you use your account to top-up.

Balance Transfer lets you transfer some of your balance to another FLOW prepaid User. Enter the number and amount. Remember that Fees may Apply.

Any residential household where Flow's Evo service is available, and the account is in good standing, is eligible to get the Flow ToGo app.

Flow is currently negotiating with its many content providers for the rights to rent movie titles on the Flow ToGo app. The movies that are available for viewing are those where Flow has successfully negotiated viewing rights. As more rights agreements with content providers become finalized, Flow will be updating the Flow ToGo app accordingly.

Customers who wish to change their Parental Control PIN can do it directly from the Account Setting section of the Flow ToGo app or they contact a Flow Customer Service Representative on 1‑800‑804‑2994 who can reset their PIN. Note to do it from the app, the user must be an admin user

If you want to reach out to FLOW Customer Support – click on the Contact entry on the Navigation Menu. This will open a pre-addressed email for you to fill in and send to FLOW.

No, existing customers must have Flow's Evo service to get Flow ToGo.

Yes, the Flow ToGo app can be used outside the country where the service was activated. However, because of agreements with content providers and country regulations some of the content and functionality cannot be accessed.

Click the register button, enter the requested details and click. Enter the PIN that you receive via SMS. (This app does not collect email addresses of prepaid users.)

Besides being a Flow Evo customer, access to a high quality broadband connection with a relatively strong Wi-Fi signal is required Customers can also access Flow ToGo over a commercial wireless network; however, data usage and/or roaming charges may apply.

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