Discoverflow | Jamaica | FAQ

Please navigate to the menu on the TV set top box and select "Billview" from the menu and follow the instructions OR contact a Flow Customer Service Representative on 1‑800‑804‑2994 who can perform the association.

You can only watch recording for those channels that are available for viewing on Flow ToGo and that are part of your subscription package. Also, even if you can record the program on your device, you may not be able to play it on your device due to device content restrictions.

Follow the Reset your password" procedure again
Be sure to use the most recent "reset password link" contained in the email you will receive from Flow ID.
If that does not work, wait 30 minutes and try again the "password reset procedure" again.
If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
+1-800-804-2994 in Jamaica or Barbados.
223‑Flow (Trinidad) or 877-Flow(3569) from a landline.

You have to contact a Flow Customer Service Representative on 1‑800‑804‑2994 who can perform the association.

The storage quota from a customer's home Set Top Box and their Flow ToGo app are the same. Recordings made from the Flow ToGo app will count towards your overall storage quota.

  • Login to Flow ToGo app either mobile or web
  • Navigate in the app to the remote control page
  • From the drop down menu choose the STB you would like to control
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
    • 1‑800‑804‑2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

Yes, customers can use the Flow ToGo app at any location where an accessible Wi-Fi connection exists.

If customers do not have enough storage quota they will receive an on screen message indicating insufficient quota.

  • Sometimes the synchronization with the STBS can take a few minutes
  • Log out of the application and then login again using the web at www.flowtogo.co
  • Navigate to the Remote Control page and verify if your STBs can now be seen
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
    • 1‑800‑804‑2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

Most mobile smartphones and tablets support the Flow ToGo app including:

  • Apple devices running iOS 8+(including iPhone 6)
  • MACs running MacOs 10.9 + and Windows 7 (PC) systems
  • Supported Browsers are:
    • FireFox on PC
    • Safari on Mac
    • Chrome on PC and MAC
    • IE 11 on PC
  • Most Android devices running Android 4.2+ (not including intel based devices)

To increase storage quota, please contact a Flow Customer Service Representative on 1‑800‑804‑2994 who will outline the available storage options.

  • The follow me function allows the portability of your VOD content from STB to mobile and PC devices
  • Log into Flow toGo web portal or mobile app and navigate to the remote control.
  • Follow me assumes that you are currently watching VOD content
  • Select the STB that is playing the content you want to switch to your mobile device
  • Select the Follow Me button. Playback should stop on the STB and start playing back on in your app
  • Please note that only content that is not restricted for playout on your device (Content Restriction) will be able to play back
  • Currently this functionality is limited to VOD content
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
    • 1‑800‑804‑2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

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