Discoverflow | Jamaica | FAQ

You have to contact a Flow Customer Service Representative on 1‑800‑804‑2994 who can perform the association.

The storage quota from a customer's home Set Top Box and their Flow ToGo app are the same. Recordings made from the Flow ToGo app will count towards your overall storage quota.

  • Login to Flow ToGo app either mobile or web
  • Navigate in the app to the remote control page
  • From the drop down menu choose the STB you would like to control
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
    • 1‑800‑804‑2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

Yes, customers can use the Flow ToGo app at any location where an accessible Wi-Fi connection exists.

If customers do not have enough storage quota they will receive an on screen message indicating insufficient quota.

  • Sometimes the synchronization with the STBS can take a few minutes
  • Log out of the application and then login again using the web at www.flowtogo.co
  • Navigate to the Remote Control page and verify if your STBs can now be seen
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
    • 1‑800‑804‑2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

Most mobile smartphones and tablets support the Flow ToGo app including:

  • Apple devices running iOS 8+(including iPhone 6)
  • MACs running MacOs 10.9 + and Windows 7 (PC) systems
  • Supported Browsers are:
    • FireFox on PC
    • Safari on Mac
    • Chrome on PC and MAC
    • IE 11 on PC
  • Most Android devices running Android 4.2+ (not including intel based devices)

To increase storage quota, please contact a Flow Customer Service Representative on 1‑800‑804‑2994 who will outline the available storage options.

  • The follow me function allows the portability of your VOD content from STB to mobile and PC devices
  • Log into Flow toGo web portal or mobile app and navigate to the remote control.
  • Follow me assumes that you are currently watching VOD content
  • Select the STB that is playing the content you want to switch to your mobile device
  • Select the Follow Me button. Playback should stop on the STB and start playing back on in your app
  • Please note that only content that is not restricted for playout on your device (Content Restriction) will be able to play back
  • Currently this functionality is limited to VOD content
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
    • 1‑800‑804‑2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

If you have and iPhone or an iPad, Apple's App store can be found on the main screen of your device. Touch the App Store Icon and then search for Flow ToGo and then install. If you have an Android device, Google Play can be found on the main screen of your device. Touch the Google Play icon and search for Flow ToGo and then install.

The movies that are available for viewing are those where Flow has successfully negotiated mobile viewing rights. Flow is currently negotiating with its many content providers for the rights to rent movie titles on the Flow ToGo app. As more rights agreements with content providers become finalized, Flow will be updating the Flow ToGo app accordingly.

  • The Play On TV function allows you to select and start playback of content from your mobile device or PC to a selected STB
  • Log into Flow toGo web portal or mobile app and navigate to the remote control.
  • Play on TV assumes that your STB is on. If it is not then you can use the remote to turn on the STB
  • From the app select the content that you would like to play and Select Play on TV
  • The content should play back on the STB and not in the app
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/jamaica under the Support Section.
    • +1-800-804-2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.