Page 2 | Discoverflow | Jamaica | FAQ

Flow is currently negotiating with its many content providers for the rights to rent movie titles on the Flow ToGo app. The movies that are available for viewing are those where Flow has successfully negotiated viewing rights. As more rights agreements with content providers become finalized, Flow will be updating the Flow ToGo app accordingly.

Besides being a Flow Evo customer, access to a high quality broadband connection with a relatively strong Wi-Fi signal is required Customers can also access Flow ToGo over a commercial wireless network; however, data usage and/or roaming charges may apply.

Yes, the Flow ToGo app can be used outside the country where the service was activated. However, because of agreements with content providers and country regulations some of the content and functionality cannot be accessed.

For some content, Flow has only negotiated limited rights to display on the Flow ToGo app. Currently, ESPN Play and other programming are only available within the country where the service was activated.

If you are having issues logging into the Flow ToGo app, check the following:

  • Internet connectivity is present and you have a strong signal.
  • Go to Flow ID (www.flowid.co) try with your username and password entered is both correct.
  • If after multiple attempts have been made with no success, click the "Forgot your password" and type in your account email address. An email entitled "Reset password" will appear in your inbox. Follow the instructions to regain access to your account.
  • From a Computer: www.flowtogo.co
  • iPhone and iPad search on the Apple store for "Flow ToGo"
  • Android (Smartphone and Tablet) search for "Flow ToGo" on the Play Store

If you can't view any television channels, please check the following:

  • That you are connected to either Wi-Fi or the Cellular network
  • You currently logged into Flow ToGo. To check, log out and then login again.
  • Scroll down the Electronic Program Guide to Channel 100 (Flow TV) and select Watch Channel. If this program plays then you can watch Television.

Only individuals with administration rights can setup a sub-profile. This individual is usually the owner of the subscription account.

Yes, customers can use the Flow ToGo app at any location where an accessible Wi-Fi connection exists.

If you can't see any Electronic Program Guide (EPG) information, please check the following:

  • That you are connected to either Wi-Fi or the Cellular network
  • You currently logged into Flow ToGo.
    • To check, log out and then login again.
  • That you have accessed the TV feature of the Flow ToGo application.
    • To check press menu icon (three bars) at the top right of the screen and then select "TV" in the Entertainment section.
  • If you cannot see the EPG please, please complete the email support form on this page or contact Flow Customer Service at 1‑800‑804‑2994.

Once a sub profile is completed, a notification email from "Flow ToGo Registration" is sent to the email address entered in the sub profile.