Discoverflow | Jamaica | FAQ

Each month you will be billed the applicable monthly rental plus any call or text charges outside of allocated benefits as well as the applicable GCT and Special Telephone call tax.

Yes, unused minutes will roll over for (1) one month, which means unused minutes from the previous month will expire at the end of the following month. The Current month’s allotment must be fully utilized before rollover benefits can be accessed.

Yes, the minutes and monthly rental charge are all pro-rated. This means that the benefits are allocated on a 30-Day cycle. If the period of use is less than 30days then the benefits and charges will be pro- rated accordingly.

Below are the out of plan rates for all voice and text transactions.

DestinationRATE/MIN
LOCAL CALLING RATES
Calls to Flow mobile$1.99
Calls to Flow Fixed Line$1.99
Calls to Digicel Mobile$1.99
Calls to Digicel & Flow fixed$1.99
INTERNATIONAL CALLING RATES
Calls to LIME regional mobile$15.00
Calls to LIME regional fixed$15.00
Calls to USA mobile & Fixed$1.99
Calls to Canada mobile & Fixed$1.99
Calls to China mobile & Fixed$1.99
Calls to India mobile & Fixed$1.99
Calls to Spain & UK Fixed line Only$1.99
Calls to Spain & UK Mobile$15.00
Calls to Cuba$90.00
Calls to Haiti$35.00
Calls to Guyana$30.00
Calls to rest of the world$18.00
Select International Destinations
Select Destinations A$30.00
Select Destinations B$60.00
Select Destinations C$90.00
Select Destinations D$120.00
Select Destinations E$300.00
Select Destinations F$850.00
DataPer MB
$0.00
SMS
Anywhere SMS(International, OLO)$6.00/$4.00
See full details of select international destinations A-F click here

No, this plan allows Customers unlimited use of internet so Customers will not be charged any overage for data.

Customers will be allowed to use normal 2G/3G/4G/LTE speeds, depending on coverage area up to the fair usage allowance of 15GB. Those Customers who utilize more than 20GB per month will experience a reduction in speed down to 2G until the next bill cycle.

Customers will be allowed to do all data related activities except Tethering and Mobile hotspot.

New Post-Paid Unlimited data plan for J$9,599.00 plus tax per month with the following benefits;

  • 1,250 anywhere minutes
  • Unlimited local on-net text
  • Free nights & weekends (on-net mobile)
  • *Unlimited mobile data (Customers will experience reduced speed after 20GB of usage per month.)
  • Access to Flow Sports TV channel 690 via The Flow Sports app.

No, calls to premium rated short codes and toll free numbers will be billed at the regular pay as you use rate.

Anywhere minutes can be used to call the following destinations:

  • Local Flow (mobile and landline)
  • Local Digicel (mobile and landline)
  • USA (mobile and landline)
  • Canada (mobile and landline)
  • China (mobile and landline)(excluding Hong Kong)
  • India (mobile and landline)
  • UK (landline only)
  • Spain (landline only)

No, the free text messages are only applicable to local Flow mobiles. All other text messages sent will be billed at the regular rate.

 

 Yes, your call usage charges are subject to all applicable telecommunication taxes including 25% General Consumption Tax (GCT) and the Special Telephone Call Tax (STC) of $0.40 cents plus 25% GCT.

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