Porting to FLOW is free. :)

We do not charge you to port your number to us. If you are a postpaid mobile or a landline customer, please ensure that you settle all outstanding charges with your current service before you begin the switch to FLOW.

The Flow prepaid subscriber cannot register Flow Lend to another prepaid subscriber.

The Balance and Top-Up screen lets you top up your balance using a Credit Card – or transfer your balance around. Transfer balance subject to the same business rules as the USSD method.

When you choose the Credit/Debit Card Tab, you see the eTopUpOnline page, which lets you use your account to top-up.

Balance Transfer lets you transfer some of your balance to another FLOW prepaid User. Enter the number and amount. Remember that Fees may Apply.

If you want to reach out to FLOW Customer Support – click on the Contact entry on the Navigation Menu. This will open a pre-addressed email for you to fill in and send to FLOW.

Click the register button, enter the requested details and click. Enter the PIN that you receive via SMS. (This app does not collect email addresses of prepaid users.)

Prepaid users – you must “register” to use the app. You enter your phone number and then this connects the device and your phone number. Multiple devices can manage the same phone number but each device needs to be registered independently.

You must go through the registration process: If you have never used the app on this phone before If you put your SIM in a new phone Uninstall and reinstall the app on the same phone

With your My Flow app you can easily view Data Balance – and to the view your bill balance and history.

Postpaid users – use your existing discoverflow.co E-Billing login. Make sure you have at least one cell-phone linked to that account. If you forget your password, please visit discoverflow.co E-Billing platform to reset.

On the device you last registered to your account, click the Forgot Password Button on the Log In page. Another PIN will be sent to your phone via SMS. Enter the PIN to continue.You will get a password change confirmation.

On this screen you will see your bill, when it was due and your Data Usage.

Click the “Hamburger Button” to see your Navigation Menu which lets you drill down into your balance, pay your bill and reach out to Customer Support

The Navigation Menu also lets you select which number to view.

My Usage

Clicking the “My Usage” entry on the Navigation Menu will take you to a screen showing up to the last 30 days of usage on your account.

You can filter and order this information with the Filter button.

Note: This information is “static” and is not derived from your account.

Got any additional questions? We are happy to help!


Call us

Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.