Quick Access Codes | Montserrat

Quick Access Codes

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Dial *129# for quick access to these services

- View your account balance (prepaid or postpaid)
- Activate Prepaid plans or bolt-ons (where available)
- Add credit with card / voucher for you or friends and family
- What's my number
- Send a Please Call Me request
- FLOW Faves

and more!

 

Direct Access Codes  
To check balance Dial *120#
To add credit (your own number) Dial *121#{Card/Voucher Number}#
To Sign Up for FLOW Faves  
- For Faves 7 days* Dial *125*7#
- For Faves 30 days* Dial *125*30#
Faves Enquiry Dial *125*0#
Add a phone number to your Faves list Dial *127*1*{phone number}#
Delete a phone number from your Faves list* Dial *127*0*{phone number}#
Delete all numbers in your Faves list* Dial *127*0*0#

Frequently Asked Questions

 

  • Can all customers use the new code?
    'Yes. The codes work for all Prepaid customers.
  • Is there a charge for using this service?
    No. There is no access charge. Accessing the MENU using *129# is FREE to all mobile customers. If you sign up for services (e.g. AllTalk Plus) using the MENU, you will pay service charges for that mobile service as advertised by FLOW.
  • How do I use the Menu?
    Making a selection from the MENU will depend on the type of mobile phone you have.
    - Dial *129# to get into the MENU
    - Nokia phones: Press ANSWER, then the option NUMBER from the MENU. Then press SEND.
    - Samsung phones : Press the OK button, then the option NUMBER from the MENU, then press the OK button again.
    - BlackBerry® smartphones: Enter the option NUMBER from the MENU. Then press the trackpad or trackball to send. To select a number using the QWERTY keypad, press the ALT button then the number required.
  • What is "What is?" as seen on the Menu?
    "What is" gives general information on Prepaid Plans which can be activated and bought directly from your phone.
  • Can I use the new code when roaming overseas?
    Yes. Once the roaming partner allows it, you can use the new code while roaming, at no charge. However customers will not be able to purchase a prepaid plan while roaming.