Flow | Montserrat | mon101263831 | faq | 2

If there is no update, it means that you are on an older SIM card. You are not required to change your SIM card, however your phone will display LIME until you do. If you wish to change your SIM card then you may visit a LIME or Flow location to do so.

You must restart your phone. If you are out of network range the updates will take effect once you reconnect and your phone will reflect Flow. Otherwise, the next time you are out of our network range the settings will automatically be pushed to your device and display Flow when you’re back on network.

Based on the merger of Cable and Wireless Communications and Columbus, we launched our new consumer brand, Flow. As such we are in the process of a rebranding exercise to the new Flow across all of our markets in the Caribbean.

The fact is, and ECTEL has confirmed, that CWC does not need approval to merge in these markets. Consequently we are moving ahead with the launch and rebranding to Flow in all of our markets across the Caribbean.

No, until further advised there will be no change to your service.

On return to your home location, the settings will automatically be pushed to your mobile device and reflect Flow

The Talk‐away discount will be removed from your account to facilitate the bundled
minutes plan.  

No, this is a Bolt‐on plan that can be added to your existing fixed line plan.

There is no contractual agreement for this plan, it is a subscription plan that requires the customers to request the service or terminate the service at their leisure.  

No, FLOW Mobile customers can not subscribe to this plan as it is only available to Residential Fixed Line customers. 

No, calls to FLOW region is considered as out of plan hence you will be required to pay
for such calls.  

Yes, this service will be billed monthly providing a request was not made by the
customer to terminate the service whether the minutes are used or not.  

Yes, the IDD minutes will be pro‐ rated to coincide with the charges. 

The flat rate monthly charge will be posted on your telephone bill. The charge will be
prorated in the first month depending on the time of the month you requested the

 No.  The plan is only available to new and existing Residential Fixed Line post‐paid

To subscribe to the service, the customer will be required to call into the contact
centre 1800 804 2994.

Calls to destinations that are not included in the bundle will be charged the regular

After exhausting the minutes in the plan the customer will be charged the regular International rates to the destination being called.