Discoverflow | Montserrat |423149256| FAQ | faq

To use the NetSpeak service, you need a broadband Internet connection, a NetSpeak terminal adaptor, a standard phone, and, in some situations, a router.

Yes. Your unused voice minutes will be allowed to rollover. Minutes can only carry over for one month. Any unused minutes from the previous month will expire at the end of the following month. However, rollover will not apply to text and data components of the plans

Once you have exceeded your allotted data, any data usage thereafter will be billed at the specific per megabyte (MB) rate as per table below. Please check our retail stores or apple for current data rates. However, customers will also be able to add additional data allowance to their plans by purchasing data bolt-ons.

Firstly when you notice you have lost your phone please contact us as soon as possible. We will then bar the phone to prevent any unauthorised use of it. You can purchase a another iPhone, however you will have to pay full price for the handsets. The full price is available from the stores stocking the phone.

There are specific plans that were created for the iPhones. If a customer wants upgrade their smartphone to a iPhone, they must subscribe to an iPhone plan. Non Flow iPhone users can subscribe to any of the new iPhone plans. They will be required to complete and sign the Flow iPhone application form and contract. They will be bounded by the Flow iPhone terms and condition of service.

All iPhones must be sold with a contract. Postpaid customers are required to sign an 18-month contract. The standard early termination fee policy will apply to postpaid customers. The ETF will be calculated as stated 100% of Monthy Rental Charve x number of months remaining on the contract.

No. Customers must subscribe to one of the iPhone specific plans. Please refer to question 3. If the contents of the plan do not meet the customer needs, they will be able to add bolt-ons.

Customers can visit specific Flow Retail Outlets to sign up for any of the new iPhone plans.
The table below details the locations where iPhones will be available.


Store Location


The Valley


Woods Mall




Flemming House


Anderson Square and Galleria




Bruce Street


Carlton and Knutsford Boulevard Fairview Montego Bay



St. Kitts

Cayon Street

St. Lucia

Bay Walk Mall

St. Vincent

Halifax Street

Turks & Caicos


No. Postpaid customers are required to purchase the iPhone upfront with one payment.

Please refer to the Flow Apple website apple where you can input your details for follow-up once Flow has received new stock.  

Yes. iPhone handsets out of warranty will be forward by Flow to Apple for repairs. Note, however, a standard charge of US$ 199 is required for assessing fault on the device, this is to be paid upfront, and additional costs will depend on the nature of the repair.

The standard (1) one year limited manufactory warranty will be extended to the customers, and is only applicable to iPhone unmodified handset purchased from Flow. Customers are required to show prove of purchase.

Got any additional questions? We are happy to help!

Call us

Call 1-800-804-2994. Our agents are ready to answer your queries.