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You will need to have your own portal account, the customer's 7 digit service number, the amount you want to pay, and a valid VISA or MasterCard credit card. You also need to ensure that you have at least 1 postpaid/billed FLOW account linked to your portal account. If you don't have at least one postpaid FLOW account linked to your portal profile you won't see the Quick Pay option.

The payment will appear on the customer's bill almost immediately. You will receive a confirmation email which will show the details of the transaction. You will need to contact the customer whose bill you are paying and have them verify that the payment has been applied to their account.

We have added a feature which will allow you to download your bill in another format. Previously you could only download your bill as a PDF document. Now as a way to offer you more flexibility and control we have added the feature to download your call details as an Microsoft Excel document. Use the following steps:

  • Go to
  • Click My Account
  • Log in with your portal username and password
  • Select the account you wish to view. You will see a list of the current and previous bills for that account
  • Click on Download button next to the bill on the right
  • You will be taken to the Download Options screen
Select the options to filter the information downloaded. You can change the date range, select the specific service whose calls you want to see or even exclude charges that have a zero balance. Choose either the Download or Request Zip option. If you choose Request Zip the file that is downloaded will be a zip file of all of the call data for all services. This option is great for businesses who want to see their information across their various departments. If you choose the Download option, the file that is downloaded is an Excel .CSV file which can be viewed using Microsoft Excel.

You can make payments to up to 5 accounts with a single transaction per country with the Quick Pay method.   There is no limit to the amount you can pay using the Quick Pay method.

Quick Pay is a new feature on the MyFLOW Customer Portal that will allow you to pay a bill for another account which is not linked to your portal account. It's good if you need to make a quick payment for a friend or family member who is either out of the country or otherwise unable to do it themselves.

    You can check your usage at any time by using the following steps:
  • Go to
  • Click MyFLOW
  • Log in with your specific username and password.
  • Select your country
  • Click on My Accounts.
  • Click on View next to the account you want to view billing details for
  • Click on Track Unbilled Usage.
Your interim balance shows the values of calls made since the start of your billing cycle. However, it does not discount calls that may be included in your plans this won't be done until your new bill is issued to you.

It is a 12 digit number found in the top right hand corner; second line. E.g. Account Number 12345678-0000

No. Once you sign up for electronic billing, we will no longer send you a paper bill. If you want to print your bill go online and choose the Download Bill As PDF option and print it using Adobe Reader.

We want to make sure that you can view your historical usage so will keep your bills online for you to view at any time for 18 months.

If you want to discuss a bill that is older than 18 months then please chat online to one of our customer service team and they will be able to help you.

If you have not received your bill in the mail, you can go online to view your bill by clicking MyFLOW above and logging in. If you would like a printed copy of your bill there is a charge for a copy to be sent to you. If you would still like one you can chat to one of our customer service team online to arrange for this to be sent to you. You may want to Check with the Post Office to verify your bills are being delivered as our billing team send bills to our customers every month at the same time of the month.