Click on the Link Accounts link on the menu. You must enter either your account number, service number or 10 digit phone number. You then enter your date of birth, national ID, passport, driver's license or billing address to verify you as the owner of the account.
If you forgot your email address or username, you can click the Forgot Email link to retrieve it. Simply type in your name, contact number and on-screen security code. You will then be asked to answer the secret questions which you entered when you setup your online account. Once you have answered these questions correctly, your email address will be displayed on screen.
For security reasons you should change your password frequently. To change your password,
To update your account information, login to your online account and click the View Account Info link on the menu. This will allow you to change your name, contact number, country, occupation, the number of FLOW services, or the way you want us to contact you. You will receive a confirmation email from us regarding any changes to your account.
Contact us if you've received a email confirmation in error using one of the three easy methods below.
For your security, after 3 failed login attempts your account will be locked out for a period of 24 hours. Contact us to unlock your account using one of the three easy methods below.
To setup an online account you need an email address which will be used as your username plus a password which will be used to secure your account. You will be sent a confirmation email to the email registered above. In order to use the account you will need to complete the registration process. To do this you will need to give us your name, your country, and contact number. You will be required to enter 3 secret questions to further secure your account. To help us serve you better and tailor the online experience just for you, you can give us some additional information on the number of services you have with us or select how you want us to contact you.