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With your My FLOW app you can easily view Data Balance ? and to the view your bill balance and history. Future releases will include more features just for postpaid users! This will include bill payment via a payment provider. Note: The help content is searchable.

  • On this screen you will see your bill, when it was due and your Data Usage.
  • Click the "Hamburger Button" to see your Navigation Menu which lets you drill down into your balance, pay your bill and reach out to Customer Support
  • The Navigation Menu also lets you select which number to view.
  • This is where the Pay button will appear when the payment provider is ready to accept payments initiated by the app. This service is not yet in place so the button does not appear.
  • Postpaid users ? use your existing FLOW.COM login
  • Make sure you have at least one cell-phone linked to that
  • If you need to register ? do it
  • If you forget your password, reset it on FLOW.COM
  • On the device you last registered to your account, click the Forgot Password Button on the Log In page.

    Fill in the form with your details
    Another PIN will be sent to your phone via SMS. Enter the PIN to continue. For some test users, this number is pre-filled for you.
    You will get a password change confirmation.

     

    If you want to reach out to FLOW Customer Support click on the Contact entry on the Navigation Menu.

    This will open a pre-addressed email for you to fill in and send to FLOW.

    Clicking the "My Usage" entry on the Navigation Menu will take you to a screen showing up to the last 30 days of usage on your account.

    You can filter and order this information with the Filter button.

    Note: This information is "static" in this release and is not derived from your account. Also, detailed usage for Data is not available in Comverse therefore that toggle will be removed.

    The Balance and Top-Up screen lets you top up your balance using Scratch Cards or Credit Card or transfer your balance around. Transfer balance subject to the same business rules as the USSD method.

    The Top up/Scratch Card tab lets you choose a number to top up, and type in a Scratch Card PIN. You can also Scan the PIN in.

    When you choose the Credit/Debit Card Tab, you see the eTopUpOnline page, which lets you use your account to top-up.

    Balance Transfer lets you transfer some of your balance to another FLOW prepaid User. Enter the number and amount. Remember that Fees may Apply.

    Regardless of how you get here, you will see the categories of Add-On you can buy.
    Click on an Add- On Category to see which individual Add-Ons you can purchase.
    Click the Add-On to expose a Buy- Now Button. Clicking it takes you to a Confirmation Screen.
    If you click "Buy Now", your Add-On will be purchased and your Balance reduced.

    Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.

    You would have to login once the app is closed or if you do nothing in the app for ten minutes

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