Discoverflow | Montserrat | FAQ | apps

With your My FLOW app you can easily view Data Balance ? and to the view your bill balance and history. Future releases will include more features just for postpaid users! This will include bill payment via a payment provider. Note: The help content is searchable.

Prepaid users you must "register" to use the app You enter your phone number This connects the device and your phone number Multiple devices can manage the same phone number but each device needs to be registered independently You must go through the registration process: If you have never used the app on this phone before If you put your SIM in a new phone Uninstall and reinstall the app on the same phone

Prepaid passwords must: Be between 6 and 30 characters long Contain at least one letter (a, b, c, ..., A, B, C, ...) Contain at least one digit (1, 2, 3, ...) Are case sensitive but do not require upper and lowercase
You can use the same password each time you register
Each time you register a new device a 6 digit code will be sent to whatever device has the SIM with that number. That 6 digit code must be entered top register

You would have to login once the app is closed or if you do nothing in the app for ten minutes

Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.

Regardless of how you get here, you will see the categories of Add-On you can buy.
Click on an Add- On Category to see which individual Add-Ons you can purchase.
Click the Add-On to expose a Buy- Now Button. Clicking it takes you to a Confirmation Screen.
If you click "Buy Now", your Add-On will be purchased and your Balance reduced.

The Balance and Top-Up screen lets you top up your balance using Scratch Cards or Credit Card or transfer your balance around. Transfer balance subject to the same business rules as the USSD method.

The Top up/Scratch Card tab lets you choose a number to top up, and type in a Scratch Card PIN. You can also Scan the PIN in.

When you choose the Credit/Debit Card Tab, you see the eTopUpOnline page, which lets you use your account to top-up.

Balance Transfer lets you transfer some of your balance to another FLOW prepaid User. Enter the number and amount. Remember that Fees may Apply.

Clicking the "My Usage" entry on the Navigation Menu will take you to a screen showing up to the last 30 days of usage on your account.

You can filter and order this information with the Filter button.

Note: This information is "static" in this release and is not derived from your account. Also, detailed usage for Data is not available in Comverse therefore that toggle will be removed.

If you want to reach out to FLOW Customer Support click on the Contact entry on the Navigation Menu.

This will open a pre-addressed email for you to fill in and send to FLOW.

On the device you last registered to your account, click the Forgot Password Button on the Log In page.

Fill in the form with your details
Another PIN will be sent to your phone via SMS. Enter the PIN to continue. For some test users, this number is pre-filled for you.
You will get a password change confirmation.