Discoverflow | Montserrat | FAQ | notifications

There are three different prices depending on when you call.

  • Daytime: 6am - 8pm Monday to Friday
  • Evening: 8pm - 6am Monday to Friday
  • Weekend: Friday 8pm - Monday 6am
  • Message from Randolph Lewis

    Country Manager

    Dear Valued Customers and Partners,

    Flow remains committed to supporting Montserrat in its efforts to battle the spread of the novel coronavirus (COVID-19). The safety of our employees, their families, our customers, and the communities where we operate is our primary concern. We have adopted new in-store procedures which ensure that we comply with social distancing protocols and other guidelines issued by the Ministry of Education, Health and Social Services and the World Health Organization (WHO).

    Our store has been reconfigured to provide more personal space between customers and we have imposed a maximum limit of 4 customers in our store at any given time. In addition, we now require all staff and customers to wear masks, and to sanitize their hands as they enter and leave our stores.

    We have transitioned all our customer service offerings to our virtual store providing additional ways for you to reach us. Our team is available to answer any queries you may have:

    Send an e-mail to flowmnicustomerservice@gmail.com

    • Send a WhatsApp message to our Virtual Store as follows:

      1-664-495-1079 - for assistance with retail and customer service

      1-664-495-1076 - for assistance with your broadband and fixed line services

    • Or call our Customer Service Centre toll-free at 1-800-804-2994

    We also encourage you to use our easy and convenient online channels where possible. These include:

    With our schools now closed for an extended period, Flow has also launched the Flow Study initiative with the Ministry of Education. This timely and unique service offers a free online educational platform with great Caribbean content for our students to continue their studies at home.

    Whether it’s in an effort to further safeguard your health, or to support our young people, these novel initiatives have all been introduced to assist you as we adjust to the new norms of conducting business. Flow remains committed to supporting the communities that we serve as we navigate through this crisis to a safer and better world.

    Until then, please continue to be guided by the updates from the Ministry of Health and Social Services in their efforts to control the spread of COVID -19.

    This is truly a defining time in Montserrat’s history. Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.

    Keep safe!

    Dear Customer,

    As of July 1st, Flow will no longer support picture messaging sent via SMS/MMS services, or WAP services. We would like to recommend that you use WEB browsers to access the Internet once we stop supporting WAP or WAP services.

    We understand that this change may impact how you use our services but we continue to support other channels that make sharing easier.

    Thank you for being a Flow customer!

    Sincerely,

    Your Flow Team

    Why I’m seeing an alert or error message when I tried to send a message?

    As of July 1st, Flow will disconnect SMS/MMS services, which mean that messages that contain images won’t be able to be sent using our SMS service. You will still be able to continue using our SMS service for regular text messages. Try using messaging apps from the app store to share with friends and family.

    If you are an iOS user:

    • iMessage: continue using your iMessage service to send multimedia files or text messages, as long as it is available. If you have set the option “Send as SMS” in case iMessage is not available, that message will be only sent if it does not contain any multimedia file. If there are more than 160 characters in your message, please be advised that messages will be concatenated and you will be charged based on the number of concatenated messages sent.
      • SMS: text messages without multimedia files will be sent as a SMS. Messages with more than 160 characters, will be sent as concatenated messages.
      • MMS: in the past, when iMessage was not available or you were sending a multimedia file, the message was sent as a MMS. MMS is no longer supported in the Flow network.
      • Group Messages: in the past, when you created a group message and not all of your recipients had iMessage or your iMessage was not available, the message was sent as a MMS. Please be advised that if iMessage is unavailable, you will be charged based on the number of recipients included in your message, also messages to recipients that do not have iMessage will be charged. Each recipient will receive the SMS and the sender will be charged for the total SMS sent.
    • What are ‘Concatenated SMS’? When you send an SMS message over 160 characters, the message will be split into multiple SMS. Large messages are segmented into 153 character segments and sent individually then rebuilt by the recipient’s device. For example, a 161-character message will be sent as two messages, one with 153 characters and the second with 8 characters.

    iOS Messages setting screen

    WAP
    WAP

    Why I cannot access WAP service anymore?

    As of July 1st, Flow disconnected our WAP services or WAP browsing. Please use a web browser for your internet needs.

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