Page 2 | Discoverflow | Montserrat |867181729| FAQ | faq

Clicking the "My Usage" entry on the Navigation Menu will take you to a screen showing up to the last 30 days of usage on your account.

You can filter and order this information with the Filter button.

Note: This information is "static" in this release and is not derived from your account. Also, detailed usage for Data is not available in Comverse therefore that toggle will be removed.

The Balance and Top-Up screen lets you top up your balance using Scratch Cards or Credit Card or transfer your balance around. Transfer balance subject to the same business rules as the USSD method.

The Top up/Scratch Card tab lets you choose a number to top up, and type in a Scratch Card PIN. You can also Scan the PIN in.

When you choose the Credit/Debit Card Tab, you see the eTopUpOnline page, which lets you use your account to top-up.

Balance Transfer lets you transfer some of your balance to another FLOW prepaid User. Enter the number and amount. Remember that Fees may Apply.

Regardless of how you get here, you will see the categories of Add-On you can buy.
Click on an Add- On Category to see which individual Add-Ons you can purchase.
Click the Add-On to expose a Buy- Now Button. Clicking it takes you to a Confirmation Screen.
If you click "Buy Now", your Add-On will be purchased and your Balance reduced.

Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.

No. Postpaid customers are required to purchase the iPhone upfront with one payment.

Customers can visit specific Flow Retail Outlets to sign up for any of the new iPhone plans.
The table below details the locations where iPhones will be available.


Store Location


The Valley


Woods Mall




Flemming House


Anderson Square and Galleria




Bruce Street


Carlton and Knutsford Boulevard Fairview Montego Bay



St. Kitts

Cayon Street

St. Lucia

Bay Walk Mall

St. Vincent

Halifax Street

Turks & Caicos


Apple ID serves as an all-in-one account that
allows users’ access to a variety of Apple’s resources, including product
registration and the Apple Store.

Once you have registered, you will able to download
free apps from the Apple Store or register a new product. Simply type your
Apple ID and password and the system will look up the information it needs.

An Apple ID is available free-of-charge and can
be obtained by signing up at My Apple ID webpage. An Apple ID is composed of two parts:
username or user ID; password. Username or user ID must be a valid email
address, when you have completed the registration process Apple will send a
verification email to the email address that the you provided during
registration process.

iPhone is a mobile phone created by Apple. iPhone combines an iPod music/video player, a mobile phone, an internet web and email client, and a handheld application platform into one device. iPhone is intended to compete in the "smartphone" market.

You can get support for your iPhone online 24 hours a day at The Flow Help Centre or from our dedicated iPhone experts between 7am – 11pm by calling toll free +1 800- 804 2994 and by selecting the iPhone option on the automated service.

You can also check the apple site

Unfortunately Flow do not currently offer tethering on its network using an iPhone. We hope that it is something we can deliver in the future.

Go to :-Settings – General –
Network – cellular Data Network
Cellular Data

APN – ppinternet / internet
APN – ppmms / multimedia

The iPhone does have this capability, on Flow’s Network this capability only exists
in 3G or 4G areas.

Note, however except in Jamaica, the Flow’s network support
does not currently support data and voice calls simultaneously.

Voice calls
will get priority over data sessions, so a data session will be interrupted
(put on hold) in order to deliver a voice call.


Choose a service