Yes, you may upgrade to a higher package at any time. Why not arrange it now by chatting to one of our customer service team or using the "Contact Us" pages to make your request.
The actual speed that you may received is affected by a number of factors such as how far away you live from the telephone exchange. We provide a wide range of broadband speeds across the region. To check what is available in your country / area please chat online to one of our agents or use the "Contact Us" area of the website.
Your Internet connection can seem slower from time to time often, the cause is simply that a large number of people are trying to use the Internet at the same time as you. Here are some steps you can take try and speed things up:
Flow Broadband offers you the benefit of using internet AND voice services on the same line, at the same time, without any time-based internet charges OR internet related local call charges. Flow Residential Broadband comes in two varieties metered plans and non-metered plans. They both use ADSL technology.
ADSL, Asysmmetric Digital Subscriber Line, is a technology that achieves more bandwidth over existing copper telephone lines.
The requirements are:
If you would like to discuss buying ADSL service from FLOW please use the Chat function to talk to one of our customer service team or use the "Contact Us" pages.
Due to the limitations of the ADSL technology, ADSL may not available in some areas.
Your application will be processed and your line will be tested for ADSL compatibility.
Even if ADSL is not currently available in your area, please fill out an application form since we are working hard to expand our ADSL service. Your application helps us know where ADSL is most needed.
No, you will need an ADSL modem. We offer specific ADSL modems for specific plans with term contracts.
For broadband service without contracts we have modems for sale. The sale of the modem is non refundable. You May purchase our own modem but FLOW will not guarantee that it will work with our service.
Filters eliminate noise on the telephone line caused by your ADSL modem. A microfilter is required on each telephone extension that is not connected to the ADSL modem. FLOW will provide a maximum of three (3) free filters. You may purchase additional filters from FLOW.
Yes, as with any Internet connection security should be taken seriously. FLOW recommends that you install a personal firewall for your security. A firewall may be purchased locally or downloaded from the Internet. It is your responsibility to determine what is best for you.