My Flow App

Track your account activity
at any time

Access and Pay your bill
on the go

Top Up and by prepaid
plans with ease

Access inmediate
support via WhatsApp

Learn Step by Step My Flow App

Watch this video and learn how to log in, link accounts,
check your account, pay bills, and more.

Frequently Asked Questions

I did not receive the confirmation email or SMS message.

To register, link a mobile account, or recover your password via SMS, a 6-digit code will be sent. In case this process fails, please try the following:
Step 1: Check your spam and junk mail folders if you are registering using your email.
Step 2: Ensure that the email address or the phone number was entered correctly.
Step 3: Refresh your email or phone inbox.
Step 4: Click "resend code" on the Flow ID registration page where the PIN should be entered.
Step 5: If all the above fails, please contact us and we will help you.
call Call us at 1-800-804-2994
Jamaica WhatsApp Support
Barbados WhatsApp Support
Trinidad and Tobago WhatsApp Support

When entering the confirmation code, an error is received showing that the code is incorrect or expired.

If you are presenting this issue, please try the following steps:
Step 1: Ensure that the code is being entered correctly. The code has only numbers.
Step 2: Ensure that there are no spaces when entering the code.
Step 3: Click "resend code" on the Flow ID registration page to receive a new code. Try entering the new code.
Step 4: If all the above fails, please contact us and we will help you
call Call us at 1-800-804-2994
Jamaica WhatsApp Support
Barbados WhatsApp Support
Trinidad and Tobago WhatsApp Support

I’m unable to link the Flow account due to the account already being linked to another Flow ID.

The account can only be linked in one profile, if you are presenting issues related to this matter, first please ensure that the account number and the email address was entered correctly. If the issue persists, contact us and we will help you.
call Call us at 1-800-804-2994
Jamaica WhatsApp Support
Barbados WhatsApp Support
Trinidad and Tobago WhatsApp Support

I’m trying to link my account, but I have not yet received my first bill.

Link your account using the email address that you provided to us when bought your services.
If the issue persists, contact us and we will help you.
call Call us at 1-800-804-2994
Jamaica WhatsApp Support
Barbados WhatsApp Support
Trinidad and Tobago WhatsApp Support

Where can I find my account number?

See below where in your invoice, you can find your account number.

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