Yes, we'll need to swap out your SIM, so you can access the LTE network. You can visit any Flow Retail store to have your SIM swapped for free after you have signed up for your new LTE data plan.
If you're a prepaid customer with an LTE phone & LTE Flow SIM, simply dial *129# *129# to view the new prepaid LTE plans.
If you're a postpaid customer with an LTE device & LTE SIM, visit the retail store to upgrade your plan to an LTE one. Flow has new packages for light and heavy users, with plans up to 25GB.
Yes, your existing device will work on our network. But, to take advantage of the new speeds offered by 4G LTE you will need an LTE compatible device, LTE SIM card and LTE data plan.
An LTE compatible device.
An LTE SIM, Visit one of our stores to upgrade your SIM to a new LTE compatible SIM for FREE. It's a simple swap.
An LTE data bolt or combo plan, see our new postpaid and prepaid LTE Data plans below
Have the latest software update installed in your smartphone, follow the prompts and accept any automatic software update (you won't need to sign up or make any changes to your device settings).
4G LTE is the fastest mobile data network in the world. Download speeds can reach up to 35 Mbps. It's like having a fiber-optic cable in your pocket.
LTE stands for 'Long Term Evolution'. It is a radio access technology used to deliver superfast data speeds.
LTE (Long Term Evolution) is a fourth generation (4G) mobile service which will enable customers to access mobile data at far higher download speeds than previously available. Browsing the internet, downloading files and streaming videos will become almost instantaneous for 4G (LTE) customers.
We use technology based on the 3GPP family of standards. Currently our mobile networks consist of GSM/GPRS, EDGE/HSDPA and HSPA+/LTE technology. The 3GPP family of standards are the most broadly-deployed worldwide, and allow for our customers to use their mobile devices on networks around the world. The standard determines how the digital wireless signal is transmitted between the mobile device and the cell tower and also manages the limited amount of frequency available in a given location.
The move to a modern 2G and new 4G network is a key step in improving the capacity and robustness of our data network. This paves the way for continuous improvements in service quality. The new network is designed to support expected growth in the foreseeable future.
There will be different types of data plans to cater to varying lifestyles of our customers. In some scenarios it may be necessary to throttle (reduce) speeds to ensure that as many customers as possible have a positive user experience on the network. As such some of Flow's data plans may feature a Fair Usage Policy. Where applicable, these feature usage policies will be documented and explained to our customers.
No. You will need to subscribe to one of our mobile data plans. Flow offers a variety of data plans for BlackBerry, smart phone of on-the-go data devices (such as dongles/USB modems).
The new network uses the latest technology and does not in itself affect battery life. Battery life in your device will depend mostly on usage and screen size. You should note though that if you are making many calls, using multiple applications that use the device's CPU heavily (example some screen savers or games), or using the Internet a lot, battery life may be reduced.
Battery life can be increased by closing or limiting the number of active applications, and by turning off Wifi, and Bluetooth when not in use.
We offer up to nine devices that are perfect for mobile data and are 4G compatible. These include BlackBerry Bold 9900, BlackBerry 9860, the Apple IPhone 4S the Huawei Mi-fi E586.
However, Flow is committed to offering a range of new high performing 4G devices including USB modems, mobile phones, tablets and WiFi devices at launch. As more devices become 4G devices become available Flow will make every effort to ensure that its customers have access to purchase these devices as they become available.
In any case, don't forget you don't need to get a device as fast as 21 Mbps to enjoy an amazing experience. Already, 3.6 Mbps will give you the feeling of your broadband at home and 7.2 Mbps will give you a faster speed than many people enjoy in their homes today.
In the far right hand corner of your screen your device will display 3G or HSPA or HSDPA or in some instances it may simply show as H. The icon displayed varies according to the handset or device make and/or model.
Call 1800-804-2994 from your mobile phone. Our agents are ready to answer your queries.