| Saint Kitts and Nevis
254

If there is no update, it means that you are on an older SIM card. You are not required to change your SIM card, however your phone will display LIME until you do. If you wish to change your SIM card then you may visit a LIME or Flow location to do so.

253

You must restart your phone. If you are out of network range the updates will take effect once you reconnect and your phone will reflect Flow. Otherwise, the next time you are out of our network range the settings will automatically be pushed to your device and display Flow when you’re back on network.

251

Based on the merger of Cable and Wireless Communications and Columbus, we launched our new consumer brand, Flow. As such we are in the process of a rebranding exercise to the new Flow across all of our markets in the Caribbean.

250

The changeover will take place over the next 7 days from today through 29th March 2016

249

The fact is, and ECTEL has confirmed, that CWC does not need approval to merge in these markets. Consequently we are moving ahead with the launch and rebranding to Flow in all of our markets across the Caribbean.

248

No, until further advised there will be no change to your service.

247

On return to your home location, the settings will automatically be pushed to your mobile device and reflect Flow

233

All customers who have been switched over to our Superfast packages will receive a personal letter providing details of the new plans, rates and the end of the trial period.

232

For optimal performance, place the wireless modem in:
• A central location in your home
• As high up as possible such as a shelf or within line of sight of your devices
• Avoid areas that may cause interference such as other electrical appliances or wireless devices (cell phones, cordless phones etc)
• Avoid installing in an enclosed area such as closets

231

If you visit our website. You will find our handy line-checker tool that will help you decide on which package is best suited for your individual needs.

230

You can download several applications that will perform this test for you.

To ensure that you get the most accurate measurement, please run this speed test from a PC or Laptop which is connected to the modem via a wired connection

229

This will depend on your existing package. The difference in rate is a nominal one, however the difference in speed is significant. Visit our website to see the new plans & prices.

228

You can opt out of the new plans and prices at anytime during your one month trial. To do this you will need to fill out the online form or speak to one of our retail agents.

227

For existing FLOW Broadband Customers who have had our broadband service prior to October 2015, you will have automatically been upgraded to the new Superfast plans free of charge (if) they reside in an area where the Superfast service is available.

The trial last for one month. During the trial, you will be upgraded to one of our Superfast plans. After the trial your price will reflect the new plan prices.

226

For existing customers that require a new modem based on your new plan packages, you will be required to bring in your old modem to one of our stores and swap it out for the new VDSL modem.

225

We are rolling out Superfast Broadband across the Island, to check if it is available in your area please visit our website, and click on our line-checker tool. Enter your current fixed line phone number to determine if Superfast Broadband is available in your area.

224

We will aim to provide you with Superfast Broadband within 7-10 working days

223

If you are an existing FLOW customer, you may be asked to come in to one of our stores and collect a new modem depending on the package you select or the modem you have today. We will determine if this required for you when you speak to one of our sales agents. New customers will be required to take a new modem.

222

The broadband which most of our customers have today is ADSL. In our FREE Superfast Broadband Trials most customers received an upgrade in speeds of up to 6 times faster than their current speeds.

221

Superfast Broadband uses Fiber optic technology to provide you faster, and more reliable internet connections which allow you to do more at the same time. Superfast Broadband can deliver speeds of up to 48 Mbp/s to your home so its great for downloading music or streaming movies, as well as surfing the internet and gaming.