Flow | Saint Kitts and Nevis | skn2068085802 | faq | 2

Dear Valued Customer,

As 2018 draws to an end, we wanted to take the opportunity to highlight some of the enhancements made to our TV service and give you a sneak peek of what’s yet to come:

  1. We launched our new FLOW EVO service to bring you a simple & user-friendly interface along with our refreshed Flow on Demand menu making it easier for you to find the shows and movies you want when you want.
  2. We introduced a new Replay TV feature that allows you to catchup on TV shows which were shown within the last 24 hours on select channels.
  3. We added more channels to our Flow to Go product, which now has over 100 live channels for you to stream on your Smartphone, Tablet or PC – Download the app for FREE to start watching channels such as Nickelodeon, BET, Cartoon Network, Discovery Kids, Flow Sports 1&2, GSN & HGTV

We are also adding 2 new channels to our FLOW EVO lineup. As of December 1st 2018, you will have access to Discovery World HD & Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package or higher however, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1st 2018 – February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.

In the coming weeks, we’ll be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, CGTN, FOX Deportes, FOX Soccer Plus, FOX Sports 2, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.

We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:

 

Flow Sports (Home of the Premier League)

Premier League, UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)

ESPN Caribbean:

College Football & Basketball, NBA, NFL

As always, we’re working hard every day to bring the best in entertainment to every part of your life.

 

Thank you for being a valued Flow customer!

Sincerely,

Your Flow Team

Yes, we’ll need to swap out your SIM, so you can access the LTE network. You can visit any FLOW Retail store to have your SIM swapped for free after you have signed up for your new LTE data plan.

If you’re a prepaid customer with an LTE phone & LTE FLOW SIM, simply dial *129# to view the new prepaid LTE plans.

If you’re a postpaid customer with an LTE device & LTE SIM, visit the retail store to upgrade your plan to an LTE one. FLOW has new packages for light and heavy users, with plans up to 25GB.

Yes, your existing device will work on our network. But, to take advantage of the new speeds offered by 4G LTE you will need an LTE compatible device, LTE SIM card and LTE data plan.

  • An LTE compatible device
  • An LTE SIM – Visit one of our stores to upgrade your SIM to a new LTE compatible SIM for FREE. It's a simple swap.
  • An LTE data bolt or combo plan – see our new postpaid and prepaid LTE Data plans below
  • Have the latest software update installed in your smartphone, follow the prompts and accept any automatic software update (you won't need to sign up or make any changes to your device settings).

4G LTE is the fastest mobile data network in the world. Download speeds can reach up to 35Mbps. It’s like having a fiber-optic cable in your pocket.

LTE stands for 'Long Term Evolution'. It is a radio access technology used to deliver superfast data speeds.

LTE (Long Term Evolution) is a ‘fourth generation’ (4G) mobile service which will enable customers to access mobile data at far higher download speeds than previously available. Browsing the internet, downloading files and streaming videos will become almost instantaneous for 4G (LTE) customers.

If there is no update, it means that you are on an older SIM card. You are not required to change your SIM card, however your phone will display LIME until you do. If you wish to change your SIM card then you may visit a LIME or Flow location to do so.

You must restart your phone. If you are out of network range the updates will take effect once you reconnect and your phone will reflect Flow. Otherwise, the next time you are out of our network range the settings will automatically be pushed to your device and display Flow when you’re back on network.

Based on the merger of Cable and Wireless Communications and Columbus, we launched our new consumer brand, Flow. As such we are in the process of a rebranding exercise to the new Flow across all of our markets in the Caribbean.

The changeover will take place over the next 7 days from today through 29th March 2016

The fact is, and ECTEL has confirmed, that CWC does not need approval to merge in these markets. Consequently we are moving ahead with the launch and rebranding to Flow in all of our markets across the Caribbean.

No, until further advised there will be no change to your service.

On return to your home location, the settings will automatically be pushed to your mobile device and reflect Flow

All customers who have been switched over to our Superfast packages will receive a personal letter providing details of the new plans, rates and the end of the trial period.

For optimal performance, place the wireless modem in:
• A central location in your home
• As high up as possible such as a shelf or within line of sight of your devices
• Avoid areas that may cause interference such as other electrical appliances or wireless devices (cell phones, cordless phones etc)
• Avoid installing in an enclosed area such as closets

If you visit our website. You will find our handy line-checker tool that will help you decide on which package is best suited for your individual needs.

You can download several applications that will perform this test for you.

To ensure that you get the most accurate measurement, please run this speed test from a PC or Laptop which is connected to the modem via a wired connection

This will depend on your existing package. The difference in rate is a nominal one, however the difference in speed is significant. Visit our website to see the new plans & prices.

You can opt out of the new plans and prices at anytime during your one month trial. To do this you will need to fill out the online form or speak to one of our retail agents.