For existing Flow Broadband Customers who have had our broadband service prior to October 2015, you will have automatically been upgraded to the new Superfast plans free of charge (if) they reside in an area where the Superfast service is available.
The trial last for one month. During the trial, you will be upgraded to one of our Superfast plans. After the trial your price will reflect the new plan prices.
For existing customers that require a new modem based on your new plan packages, you will be required to bring in your old modem to one of our stores and swap it out for the new VDSL modem.
We are rolling out Superfast Broadband across the Island, to check if it is available in your area please visit our website, and click on our line-checker tool. Enter your current fixed line phone number to determine if Superfast Broadband is available in your area.
We will aim to provide you with Superfast Broadband within 7-10 working days.
If you are an existing Flow customer, you may be asked to come in to one of our stores and collect a new modem depending on the package you select or the modem you have today. We will determine if this required for you when you speak to one of our sales agents. New customers will be required to take a new modem.
The broadband which most of our customers have today is ADSL. In our FREE Superfast Broadband trials most customers received an upgrade in speeds of up to 6 times faster than their current speeds.
Superfast Broadband uses Fiber optic technology to provide you faster, and more reliable internet connections which allow you to do more at the same time. Superfast Broadband can deliver speeds of up to 48 Mbps to your home so its great for downloading music or streaming movies, as well as surfing the internet and gaming.
No. Only Primary/core balance can be used to subscribe to Flow Faves
No. Only local on-net fixed and local numbers can be added to the Faves List
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