Discoverflow | Saint Kitts and Nevis | FAQ | all

Yes, we'll need to swap out your SIM, so you can access the LTE network. You can visit any Flow Retail store to have your SIM swapped for free after you have signed up for your new LTE data plan.

If you're a prepaid customer with an LTE phone & LTE Flow SIM, simply dial to view the new prepaid LTE plans.

If you're a postpaid customer with an LTE device & LTE SIM, visit the retail store to upgrade your plan to an LTE one. Flow has new packages for light and heavy users, with plans up to 25GB.

Yes, your existing device will work on our network. But, to take advantage of the new speeds offered by 4G LTE you will need an LTE compatible device, LTE SIM card and LTE data plan.

An LTE compatible device.

An LTE SIM, Visit one of our stores to upgrade your SIM to a new LTE compatible SIM for FREE. It's a simple swap.

An LTE data bolt or combo plan, see our new postpaid and prepaid LTE Data plans below

Have the latest software update installed in your smartphone, follow the prompts and accept any automatic software update (you won't need to sign up or make any changes to your device settings).

4G LTE is the fastest mobile data network in the world. Download speeds can reach up to 35 Mbps. It's like having a fiber-optic cable in your pocket.

LTE stands for 'Long Term Evolution'. It is a radio access technology used to deliver superfast data speeds.

LTE (Long Term Evolution) is a fourth generation (4G) mobile service which will enable customers to access mobile data at far higher download speeds than previously available. Browsing the internet, downloading files and streaming videos will become almost instantaneous for 4G (LTE) customers.

If there is no update, it means that you are on an older SIM card. You are not required to change your SIM card, however your phone will display LIME until you do. If you wish to change your SIM card then you may visit a LIME or Flow location to do so.

You must restart your phone. If you are out of network range the updates will take effect once you reconnect and your phone will reflect Flow. Otherwise, the next time you are out of our network range the settings will automatically be pushed to your device and display Flow when you're back on network.

Based on the merger of Cable and Wireless Communications and Columbus, we launched our new consumer brand, Flow. As such we are in the process of a rebranding exercise to the new Flow across all of our markets in the Caribbean.

The changeover will take place over the next 7 days from today through 29th March 2016.

Chat

Choose a service