You can talk to our Customer Service team using the online Chat tool or by using the "Contact Us" pages. We will try to resolve your fault for you as quickly as we can.
If you have an incoming call while you are on the line, the Call Waiting feature will alert you. You may then put the first call on hold, while you answer your second call. It will greatly reduce missed calls due to a busy phone.
We're sorry to hear you're thinking of disconnecting.
Please remember that there may be a minimum contract period for the service that you have depending on the particular product, offer or bundle.
If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract.
If there is an issue that is the reason for your request, we want to work with you to resolve the issues so please use the contact us link above and we will start work on resolving the issues straight away.
You can report a fault to our Customer Service team using the Online chat tool or by using the "Contact Us" pages. Alternatively you can email us and we will try to resolve your fault for you as quickly as we can.
To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage.
Follow these simple steps to test the telephone-related devices inside your residence:
If there is no dial tone, report the issue by chatting online with an agent or using the "Contact Us" pages of this site.