Yes, you receive SMS messages to inform you that your balance will soon expire and that you should top up your account.
Notice : Effective February 2, 2015 Flow prepaid mobile balances will have an expiration of 90 days since last top up. (Cayman effective January 29. A different expiry policy applies in Jamaica).
Customers with sufficient credit on their primary balance will have the requested bolt-on charge deducted from their primary balance and the bolt-on minutes, texts or data are added immediately. Thus the customer can start using the minutes, texts or data immediately. Successful customers will be sent a notification message indicating the amount charged for the chosen bolt-on plan. The notification message will also give the customer the available bolt-on balances.
On the prepaid plans or bolt-ons customers will enjoy up to 30 days of service before re-activation is required. Prepaid customers can, however, register at any time once their minutes, texts or data are exhausted, by simply ensuring that their prepaid account has sufficient credit.
To activate the plan the customer can dial *129#*129# and follow the menu options to select the plan of choice.
Yes. Customers can purchase prepaid bolt-ons along with their standard Pay per use prepaid service.
The following destinations are included:
The regular calling, texts and data rates will apply when the customers usage is outside of the plan
Yes. Customers who buy the bolt-on plans, but have a primary account balance which is zero, will be able to use their bolt-on.
Eligible customers who attempt to buy the new Talk, Text and Data plans or bolt-ons but they do not have enough funds on their account they will receive a bounce back text message indicating that they do not have enough credit and that they should top-up in order to make the purchase/registration.
Unused bolt-on minutes, texts or data remaining after the 30 days will automatically expire and will not be available for use by the customer.
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