Page 2 | Discoverflow | Saint Kitts and Nevis | saintkt1436133708| FAQ | important-notification

Will customers receive any reward points, discounts or incentives when they sign-up for the new Talk, Text and Data plans or bolt-ons?

No. However customers purchasing a Data Bolt-On will receive the One Rate calling at $0.60 to Local Flow numbers and 25 Caribbean islands.

Can customers buy more than one bolt-on?

Yes, the customer will have the ability to purchase multiple bolt-ons or Talk, Text and Data plans within the 30 day cycle. The new plan purchased will expire 30 days from the date of purchase.

How do customers know how many bolt-on minutes, texts or data they have remaining?

  1. Customers can check their balance by dialing and they will see all of their prepaid balances minutes, texts and data.
  2. By contacting the Contact Centre (100 or 1-800-804-2994) where one of our agents will be able to advise on remaining balances.

Will customers receive any notifications when they have used up their minutes, text and data on a Talk Text and Data Plan or bolt-on plans?

Yes, customers will receive periodic notifications as well as an expiry notification.

  1. Your plan has XX minutes left, please purchase another plan to enjoy a discounted rate or you will be charged at standard advertised rate
  2. Your plan has expired, please purchase another plan to enjoy discounted rate or you will be charged at standard advertised rate.

Can a customer use their Prepaid Talk Text and Data Plan or bolt-on while roaming?

The inclusive minutes, texts and data are for local Home country use only. The standard roaming charges will apply when roaming.

What is Flow Faves?

Flow Faves allows Flow prepaid customers to make unlimited calls and texts to their favorite five (5) Flow numbers locally at a fixed recurring charge weekly or monthly. The five numbers must be on-net to Flow landline or mobile number. Except in Antigua where only Flow Mobile Numbers can be in the Fave List.

Which business units are participating in this offer?

All Flow Caribbean business units except Cayman Islands and Bahamas.

What does the new Talk, Text and Data prepaid plans Offer?

With the Talk, Text and Data plan there are 2 main plans. These plans include a bundle of voice minutes, text messages and data. The minutes and text messages can be made/sent to any Flow network (Local or Regional, Fixed and Mobile, Other Local Operators (OLO), USA, Canada, UK (fixed only), Puerto Rico, and USVI.

With the inclusion of the data component customers who are not yet certain of their intended data usage, but who would still like to experience mobile data, can do so at no additional cost. With this inclusive data in the core plan prepaid users can browse the Internet or download content via their data ready mobile device or smartphone. BlackBerry data usage is not included.

What is a bolt-on?

A Bolt-on is an additional bundle of voice minutes, text messages or data that customers may add to their core plans, to ultimately create the mobile plan that best suits their lifestyle.

The bolt-on prepaid plan is an optional (Opt-in) plan that prepaid customers regardless of their basic/existing prepaid plan (such as Pay as You Go, ANYTIME, Friends & Family or Corporate CUG) may add to their existing service.

NB - Opt-in means that Flow customers will not automatically receive the service.

What are the Flow New Mobile Plans?

The new consumer plans offer a common set of core plans which include more minutes. The new Talk, Text and Data prepaid plans provide prepaid customers with a combination of minutes, text messages and data, and more flexibility, which allow customers the option to tailor their plans with bolt-ons.