Discoverflow | Saint Kitts and Nevis | FAQ | mobile

FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.

All first-time subscribers level is set as BEGINNERs, however as the prepaid subscriber repay the loans they are awarded points and levelled to bronze etc.

Repays: If a FLOW prepaid subscriber surpassed the 30-day-period to repay, but pays back before reaching an inactive state, his debt will be considered repaid. Partially repays: if the FLOW Prepaid subscriber makes a partial repayment over the course of the next 30 days after their loan was issued, their outstanding balance will remain and will be deducted from any further recharge. Does not repay: if a FLOW prepaid subscriber does not repay within the 30-day period, and is then inactive, he will be disconnected, and his outstanding balance will be treated as bad debt.

The FLOW prepaid subscriber will be prompted to pay back all loans within 15 days to receive points, but ultimately, he will have 30 days to repay the loan.

In the event a recharge is performed by a prepaid subscriber and is subject to a given promotion, the promotional balance derived from it will not be able to be used to repay an outstanding loan.

A FLOW prepaid subscriber may pay back a loan through a recharge purchased through voucher, direct top up, online top up, international top up or credit transfer. The recharge value will be applied towards the loan value. Promotional balance wont be used to repay a loan.

A FLOW prepaid subscriber may take as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan.

No, FLOW postpaid subscribers are unable to request a loan.

No, non-FLOW prepaid customers are unable to request a loan.

Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.

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