Discoverflow | Saint Kitts and Nevis | FAQ | mobile

The inclusive minutes, texts and data are for local Home country use only. The standard roaming charges will apply when roaming.

Customers with sufficient credit on their primary balance will have the requested bolt-on charge deducted from their primary balance and the bolt-on minutes, texts or data are added immediately. Thus the customer can start using the minutes, texts or data immediately. Successful customers will be sent a notification message indicating the amount charged for the chosen bolt-on plan. The notification message will also give the customer the available bolt-on balances.

With the Talk, Text and Data plan there are 2 main plans. These plans include a bundle of voice minutes, text messages and data. The minutes and text messages can be made/sent to any Flow network (Local or Regional, Fixed and Mobile, Other Local Operators (OLO), USA, Canada, UK (fixed only), Puerto Rico, and USVI.

With the inclusion of the data component customers who are not yet certain of their intended data usage, but who would still like to experience mobile data, can do so at no additional cost. With this inclusive data in the core plan prepaid users can browse the Internet or download content via their data ready mobile device or smartphone. BlackBerry data usage is not included.

A Bolt-on is an additional bundle of voice minutes, text messages or data that customers may add to their core plans, to ultimately create the mobile plan that best suits their lifestyle.

The bolt-on prepaid plan is an optional (Opt-in) plan that prepaid customers regardless of their basic/existing prepaid plan (such as Pay as You Go, ANYTIME, Friends & Family or Corporate CUG) may add to their existing service.

NB - Opt-in means that Flow customers will not automatically receive the service.

The new consumer plans offer a common set of core plans which include more minutes. The new Talk, Text and Data prepaid plans provide prepaid customers with a combination of minutes, text messages and data, and more flexibility, which allow customers the option to tailor their plans with bolt-ons.

The "Magic Minutes" is for only local Flow to Flow Mobile calls.

No. The promotion is available only to Flow prepaid subscribers.

Customer will be charge the standard Flow to Flow Mobile local rates after the FREE period.

Customers can qualify as many times as they would like to; once they make a call for the qualifying minutes or more. Free minutes are on a per call basis.

You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.