Discoverflow | Saint Lucia | Fair Usage Policy

What is Flow’s Fair Usage Policy?

Flow’s Fair Usage Policy (“FUP”) is applicable to residential customers only and is intended to ensure that as you share common infrastructure and network resources, you will not have unfair disruption of access to our fixed and mobile telephony, broadband, or mobile internet (“Services”). Mobile internet Services refer to access to the world wide web, i.e. the use of browser-based internet services, from a handheld mobile device, such as a smartphone, a feature phone, a tablet computer or a dongle, which are connected to our mobile network. Fixed services refer to access to residential landline, broadband, and cable television. The FUP does not apply to commercial plans or business use of our network. We manage our shared network resources to determine excessive, unreasonable, or fraudulent use which may impact the reliable operation of our network and/or the quality of our Services.

How does the Fair Usage Policy affect Unlimited Plans?

Flow’s residential plans or offers include unlimited fixed, mobile voice, internet and text messaging. Flow’s unlimited plans and offers are set based on an estimated average usage (“Average Usage”) of our Services specific to call volume, call length and data usage per plan or offer. The Average Usage may vary depending on the plan you purchase. Some users may take a disproportionately greater share of the network resources and as a consequence, other users suffer a diminished experience. Where the customer exceeds the Average Usage per plan or offer, Flow reserves the right, at its sole discretion, to either charge you at the plan’s standard rates or to suspend, modify, restrict or withdraw the use of Service. If you exceed the usage associated with the relevant plan or offer, Flow will not be liable for the quality, integrity or continuation of your Service.

Unlimited Plan Benefits

Calls, texts and social media usage are subject to the FUP which will vary based on the plan you have selected. Once Flow’s Average Usage limit has been reached, you will be notified via text message, and any usage thereafter will be deducted from your primary data allotment or billed at standard pay-per-use rates. If you have purchased an unlimited data plan, you may continue to access data at reduced speeds.


Mobile Internet is a shared service and the activities of some users can impact the ser-vices available to other users. Mobile Internet refers to access to the World Wide Web, i.e. the use of browser-based Internet services, from a handheld mobile device, such as a smartphone, a feature phone, a tablet computer or a dongle, which are connected to a mobile network.

In an ideal environment, all users would obtain an equal percentage of the available bandwidth. Unfortunately, some users take a disproportionately greater share of the available bandwidth and, as a consequence, other users suffer a diminished experience.

In order to preserve the quality of our Mobile Internet [also known as GPRS / EDGE / HPDPA / HSPA+/ 3G and 4G] service, we are enforcing our FUP and mobile data terms and conditions through this Mobile Internet Fair Use Policy (“Mobile FUP”), effective 1 August 2012. Our Mobile FUP is intended to ensure that the few users who consume large amounts of bandwidth or download unusually large files do not use their service to the detriment of other Mobile Internet customers. Except as may otherwise be specifically permitted or prohibited for select data plans, mobile data sessions may be conducted only for the following purposes: (i) Internet browsing; and (ii) email.

Our Mobile FUP is intended to avoid any unfair disruption of services resulting from peer-to-peer (“P2P”) usage, tethering of a computer over the Mobile Internet network (i.e. using your phone as a modem), other file-sharing software, and the use of VOIP on our network. If you attempt to access these applications on the Mobile Internet network, without the appropriate data plan, these applications will not work. Where a data plan is restricted to certain types of devices (for example, smartphones, tablets, or dongles), we may restrict your use of certain applications if the plan is used on another type of device. P2P usage is not permitted on any data plan.

If you do not use P2P, do not tether your computer, and do not use a dongle, file sharing software or VOIP on the Mobile Internet network, then it is unlikely you will be affected by this policy.

When selecting the plan best suited to your needs, you may find the following guidance useful as it sets out the amount of data typically used to perform popular tasks:

1 hour of instant messaging 0.25-1MB
1 hour of Web browsing 1.5-25MB
Download 100 emails 1-10MB
100 minutes talk on Skype Around 50MB
Download 1 photo 0.05-2MB
Download 1 MP3 3-8MB
Download 1 film trailer 7-50MB
1 software download 70-800MB
Download 1 film 700-1500MB
Streaming 1 hour of video 250-500MB
Streaming 1 hour of audio 50-150MB

What is Flow's Allocation for Unlimited Mobile Plans?

Outlined in the table below are the FUP threshold amounts for our L plan based on the estimated average usage, previously mentioned, as defined by Flow.

Plan Unlimited On Net Minutes Unlimited Anywhere SMS
S, M & L Plan 6,000 2,000

The above limitations on our Small, Medium and Large Plans are subject to change as determined by Flow and Customers will be notified in accordance with the methods set out in Flow's Standard Terms and Conditions of Service at

What will happen if the FUP Allocations are Exceeded?

  • If you exceed the FUP allocation for voice, texts and data in your plan, your usage above these amounts will be billed at the standard pay-per-use rates.

Choose a service