Roaming | Saint Lucia

Roaming

Roaming is a convenient service that allows you to enjoy most of the features and services available on your mobile device while you're travelling overseas. Whether visiting the Caribbean or elsewhere, you can take your Flow mobile with you wherever you go.

Roaming is considered a premium service and as a result it is billed at higher rates than you would normally pay while at home. We encourage customers to read our helpful tips which you can take to reduce your roaming costs while still enjoying the ease and convenience of using your mobile phone while you are travelling.

Sign up for a Flow MyRoaming Prepaid or Postpaid plan before you travel and stay connected while abroad.

My Roaming Postpaid Bolt On

MyPlan Base Destination Monthly Charge
Includes:    
30 minutes To USA or Flow  
30 SMS Anywhere Roaming US$19.95
30 MB Data Data  

My Roaming Postpaid Data Bolt On

500 MB 1 GB
US$100.00 US$150.00

My Roaming Postpaid Out of Plan Rates

  Per Min
Receive calls FREE
Calls to Home US$0.49
Calls to USA US$0.49
Calls to Anywhere Else US$0.99
Text Anywhere US$0.19
Data per MB US$0.49

My Roaming Prepaid: Rate Table

Description Rates Rates Rates
USSD codes to activate discounts *134*7# *134*14# *134*30#
Activation Fee US$10.00 US$20.00 US$30.00
Discount Duration 7 days 14 days 30 days
To receive incoming calls while in USA or Canada FREE FREE FREE
To receive incoming texts while in USA or Canada FREE FREE FREE
To send texts while in USA US$0.20 US$0.20 US$0.20
To send texts while in Canada US$0.20 US$0.20 US$0.20
Data usage US$2.29/MB US$2.29/MB US$2.29/MB
Calls to Flow Caribbean US$0.69 US$0.69 US$0.69
Calls to Rest of Caribbean US$0.69 US$0.69 US$0.69
Calls within the USA or Canada US$0.69 US$0.69 US$0.69
Calls to Other International Destinations US$ 1.09 US$ 1.09 US$ 1.09
N.B Rates are VAT inclusive      

Prepaid Out of Plan Roaming Rates to USA and Canada

Description USA Canada
To receive incoming calls US$1.05 US$1.55
Text US$0.30 US$0.35
Calls to Home US$3.30 US$2.80
Calls within roaming country (USA, Canada)* US$3.30 US$1.55
Calls to other countries US$3.30 US$1.55
Data charges US$3.44 US$6.89
N.B Rates are VAT inclusive    

UK Roaming Rates - Postpaid

Local Rate means no roaming charges for this activity. Your local rate

Operator/Frequency Receive A Call Call The Country You Are Visiting Call Any LIME Mobile Country Call Any Other Country Send SMS Data Access per MB
O2 (900/1800) Mhz $1.10 $1.10 $1.60 $4.10 $0.35 $12.00
Orange (EE) (1800) Mhz $1.10 $1.10 $1.60 $4.10 $0.35 $12.00
T-Mobile (EE) (1800) Mhz $1.10 $1.10 $1.60 $4.10 $0.35 $12.00
Vodafone (900/1800) Mhz $1.10 $1.10 $1.60 $4.10 $0.35 $12.00

UK Roaming Rates - Prepaid

Local Rate means no roaming charges for this activity. Your local rate

Operator/Frequency Receive A Call Call The Country You Are Visiting Call Any LIME Mobile Country Call Any Other Country Send SMS Data Access Per MB
O2 900/1800MHz $1.30 $1.30 $1.80 $4.30 0.35 $12.00
Orange (EE) (1800) Mhz $1.30 $1.30 $1.80 $4.30 0.35 $12.00
T-Mobile (EE) (1800) Mhz $1.30 $1.30 $1.80 $4.30 0.35 $12.00
Vodafone (900/1800) Mhz $1.30 $1.30 $1.80 $4.30 0.35 $12.00

Roaming Tips

Fact: Voice services, including voicemail and incoming calls, which LIME offers free of charge at home, will attract a cost when you are travelling.

Tip: Once you have finished using a programme or an application select “close” on the main menu.

Fact: Any webpage or data application such as your internet browser, Facebook or map applications which are not closed after use, will continue to transfer data or generate roaming costs.

Fact: Voice services, including voicemail and incoming calls, which Flow offers free of charge at home, will attract a cost when you are travelling.

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Destination Zone Data per MB
Caribbean Preferred $12.00
USA $4.99
UK $12.00
Rest of World $12.00

Disclaimers:

  1. Prices are in United States dollars. Tax from your home country may be added as applicable.
  2. Calls are billed per minute and are rounded up to the next whole minute.
  3. “Home rate” means that the call will be charged as though you had made or received the call in St. Lucia. Flow mobile countries are: Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Lucia, St. Vincent & the Grenadines, St. Kitts & Nevis, Trinidad & Tobago (TSTT), Turks & Caicos.
  4. Note that calls to voicemail will be billed at the price for “Call any Flow mobile country.”
  5. GPRS access may not be available in all roaming locations. GPRS prices are billed per Kilobyte of usage.
  6. Check with our customer service team to see if your phone can roam in the country to which you are travelling.
  7. Receive an SMS: Free.
  8. Roaming in Japan : To roam in Japan, all you need is your Flow mobile SIM card and a handset compatible with SoftBank’s local network. These special handsets are available for rental at Tokyo’s Narita airport, Osaka’s Kansai airport or SoftBank’s Tokyo office. For more information on roaming in Japan, send inquires to inquires@vodafone-rental.jp or call +813.5114.8420
  9. Prepaid customers : Be sure to TopUp before you travel. Check our Web site for information on your TopUp options.

MyRoaming Prepaid (FAQs)

What is My Roaming Prepaid (USA and Canada)
My Roaming Prepaid (USA and Canada) offers GSM prepaid subscribers free incoming calls and up to 50% discounts on outbound calls, texts and data when roaming either in USA or Canada.

How do I activate the My Roaming Prepaid plan?
To activatethe My Roaming Prepaidplan and benefit from lower roaming rates, dial *134*7#,*134*14# or *134*30#. The plans will be available via*129#from the Plans section of the main menu in the near future.You need to have enough credit to pay for the entire plan before they try to activate the plan. If you do not have enough credit the plan will not activate and you will not receive discounted roaming rates.

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MyRoaming Postpaid FAQs

What is the 'MyRoaming'Postpaid Mobile Plan?
'MyRoaming' Postpaid Plans are new mobile plans being launched across the region. The new 'MyRoaming' plans offera base plan which includes an allowance of 30 minutes, 30 texts and 30MB of data. Customers can then tailor their plan and include bolt-ons of data dependent on their own requirements. The new plans are for specific usage in all territories of the United States except American Samoa.

What is the 'MyRoaming' Base plan?
The base plan is the minimum requirement that customers have to purchase to receive the allowance and reduced rates. The plan has an allowance of minutes, texts and data.

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